Import fallback procedure

1. Service interruption in Customs’ system

The Customer Support of Customs notifies customers of planned service interruptions in advance and once during the interruption. The notification has the following text: “You can use the fallback procedure until you receive a notification that the interruption is over”.

The Customer Support notifies customers of unplanned interruptions and serious malfunctions as soon as possible once an interruption occurs or a malfunction is observed.

If you do not receive a notification of an interruption even though you observe that no replies are sent to declarations submitted to Customs’ system, proceed as follows:

  • first, contact your own Help Desk to check whether the message exchange works
  • in operator-based message exchange, contact your own operator.

If the cause of the problem is not found, request permission to use the fallback procedure. The permission is requested using Customs form 954s (in Finnish), which is to be emailed to spake.tuonti(at)tulli.fi.

What to do during a service interruption

Send the declaration to Customs' system in message format, as usual. If you want the goods to be released during the interruption, also submit the invoice and a SAD form with the entry ’Declaration in message format’ in box 44 to the customs office of entry. The SAD must have the same customer reference number as the declaration in message format. Customs will endorse the SAD.

If there is no customs office in the place of placement under the procedure, you can request placement under the procedure by email. The request is made by emailing the copy 1 of the SAD and the invoice to spake.tuonti(at)tulli.fi. Write “Fallback procedure” in the subject line of the email message.

Customs will not enter this declaration into its system, but the actual customs clearance will be take place based on declaration sent in message format.

During service interruptions, temporary storage operators can release goods from temporary storage facilities against a SAD endorsed by Customs.

Notifying customers that the service interruption is over

The Customer Support of Customs informs the customers and Customs personnel by email that the interruption is over and that the fallback procedure can no longer be used. After receiving this notification the customers must revert to the normal procedure.

2. Service interruption in the customer’s system

During a service interruption, the use of our Import Declaration Service is recommended.

The fallback procedure requires permission from Customs

The permission is requested using Customs form 954s (in Finnish), which is to be emailed to spake.tuonti(at)tulli.fi.

If the interruption exceeds the date and time indicated in the permission, you must request an extension from the Electronic Service Centre.

In case of a planned service interruption, permission to use the fallback procedure must be requested in good time.

If you want the goods to be released during the interruption, submit a SAD form and the invoice to the customs office through which the goods arrive (customs office of entry). In box 44 of the SAD, enter the text ‘Sanomamuotoinen ilmoitus, varamenettelylupa myönnetty’ (declaration in message format, permission to use the fallback procedure granted). The SAD must have the same customer reference number as message. Customs will endorse the SAD with a date stamp.

If there is no customs office in the place of placement under the procedure, you can request placement under the procedure by email. The request is made by emailing the copy 1 of the SAD and the invoice to spake.tuonti(at)tulli.fi. Write “Fallback procedure” in the subject line of the email message.

Customs will not enter this declaration into its system, but the actual customs clearance will be take place based on declaration sent in message format.

Temporary storage operators can release goods from temporary storage facilities against a SAD endorsed by Customs.

After the interruption

The customs declaration for the goods released for a procedure during the service interruption is submitted to Customs' system in message format, as usual. If the day changes during the interruption, the date of submission of the customs declaration is to be declared as exceptional tax determination date.

                            

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