Using a paper application form in a fallback procedure

Paper application forms can only be used in a fallback procedure. Customs notifies customers when fallback procedures are allowed in situations where interruptions of long duration occur in electronic procedures. If a paper application form is sent in any other situation, Customs will invalidate it and advise the customer to lodge an electronic application.

Notices on service interruptions and disruptions are published on Online Services page.

Application for binding tariff information and instructions for completion:

Contact us

General instructions for businesses
Mon–Fri 8 am–4.15 pm Please be informed that Customs’ general information services for businesses and the user support for e-services will not open until 8.30 am on Friday 10 September.

E-services’ support for businesses +358 295 5207