Do you declare goods online? Come and test the new Import Declaration Service for private customers, and help us plan a new chatbot

23.12.2019 14.49 | Published in English on 2.1.2020 at 14.04
Press release

In cooperation with customers, Finnish Customs has developed a new declaration service for private customers. The service is almost ready and we would like to know what you think about it. Is it easy and smooth to clear your goods in the service?

Come and test the new declaration service 13 January 2020, from 1 pm to 3 pm at Pasilan virastokeskus (Pasila Office Centre), Opastinsilta 12, 00520 Helsinki. During the event, you can test the service, ask about its use and give feedback to our development team. After the test, you can ask our experts about purchasing and declaring online.

At the same time, you have the opportunity to be acquainted with the development work regarding our chatbot and to give us your thoughts on it. Our chatbot trial can at best lead to the opening of a quick, 24-hour information service channel for customers in the future.

The event will accommodate the first 30 individuals to register! Register with Nadja Painokallio, firstname.surname(at)tulli.fi, by 7 January 2020. More details on the event will be available in the response message.

Customer notice