Accessibility statement: The pages for instructions for online services

URL address:

Finnish Customs is committed to making this service digitally accessible to all its customers. We are continually improving the user experience and we apply the accessibility standards required by law.

Other service alternatives

The pages for instructions for online services is not an online service, it is a collection of instructions for Customs’ online services. If you are not able to use the instructions, you can contact the Customs Information Service, tel. 0295 5201 for help with the online services.

The accessibility of the service

The current accessibility standard of the pages:

  • WCAG 2.1, level AA

The current accessibility of the content

For the most part, meets the requirements.

The known problems with accessibility

Users may still encounter some problems in the pages. The know problems with accessibility are listed below. If you notice a problem in the pages that is not included in the list, please contact us.

  • Text equivalents
    • Many user interface images have no alt texts. Aome alt texts have been marked as empty in an incorrect way, and the screen reader reads out these alt texts as unclear text. Some images have content that has flaws or seems unusual, because the pages are not finished yet. For example, the linking in images that work as links does not function correctly yet.
  • Visual focus
    • In some cases, user interface elements do not have any visual focus or the contrast of the indicator is too low.
  • Placing of videos
    • The videos have been placed in a table that the screen reader reads in an illogical order. The screen reader also reads empty table cells between the videos. The table structure also disturbs the scalability of the page.
  • The video windows have not been named
    • The videos do not provide any information to the screen reader.
  • Contrasts
    • There are flaws in the contrasts between the text and the background especially concerning elements with keyboard focus (side navigation and header).
  • Skip link focus and findability 
    • The skip link skips to the wrong place (the start of breadcrumbs) and not directly to content. The skip link is also invisible and does not appear when using keyboard focus.
  • Headings
    • On many pages, there are several <h1> level headings.
    • Headings subordinate to each other have been presented at the same <h2> level.
  • Link opens in new tab
    • It is not indicated that a link opens in a new tab.
  • Language versions
    • The navigation structures of the language versions of the pages are different. The reason for this is that the pages are under construction, but they will be operational soon.
  • Top menu
    • Incorrect attributes have been used when creating the top menu, so the screen reader may receive partially incorrect information about the contents of the top menu.
    • When the top menu is collapsed into a hamburger menu, it cannot be clicked with the mouse and regardless of its state it always indicates to the screen reader that it is closed.
    • The top navigation is hidden from the user when the hamburger menu appears, but it is shown one pixel high and the focus can be moved to it.
  • Side navigation
    • The side navigation has not been programmatically marked as a menu.
    • The icons for opening and closing parts of the navigation do not indicate their purpose or state to the screen reader.
  • There are flaws in the accessibility of the video content.
    • The instruction videos are not subtitled.
    • In the videos, there are some references to descriptions that are sensorily detectable (such as “by clicking the box”) and do not provide the screen reader user with enough information about where the elements are located and how they are used.
  • In the text-format instructions, there are some flaws concerning the descriptions of functions.
    • For example, the function for changing the language “You may change the language as appropriate” has only been circled in the image, but the text does not provide any information about the type (menu), location or functioning of the element.

Compatibility with browsers and assisting technologies

The pages are designed to be compatible with the following browsers:

  • Firefox & Chrome

The pages are designed to be compatible with the following assisting technologies:

  • NVDA screen reader 2019.1.1
  • WebAIM Color Contrast checker


The accessibility of these pages depends on the functioning of the following technologies:

  • YJA (shared publishing platform) / Liferay
  • HTML
  • CSS
  • Javascript

Assessment methods

Customs has assessed the accessibility of thes pages the following methods:

  • Self-assessment: the company or the organisation has assessed the pages internally.
  • External assessment: the pages have been assessed by an external party, (Eficode, 9/2019), that has not been involved in the design or development of the pages.


We are happy to receive feedback on the accessibility of these pages

  • Give feedback on accessibility to Customs by email:
    • Please specify which service your feedback concerns.

  • Customs’ e-services are responsible for the accessibility of the pages for instructions for online services and will also respond to feedback on accessibility.

  • We aim to respond to feedback within five working days.

  • If you are not satisfied with the response you have received from Customs, you can also give feedback on accessibility to the Regional State Administrative Agencies::


Points to consider

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