Accessibility statement: Main page for Customs’ e-services


Finnish Customs is committed to making this service digitally accessible to all its customers. We are continually improving the user experience and we apply the accessibility standards required by law.

Other service alternatives

If you are not able to use the services listed on the main page for our e-services, there are other service alternatives. You will find more information about other service alternatives and contact details of customs offices with customer service on the page Instructions for other service alternatives. You can also contact the Customs Information Service, tel. 0295 5202 (Mon–Fri, 8 am–4 pm).

The accessibility of the service

The current accessibility standard of the pages:

  • WCAG 2.1, level AA

The current accessibility of the content:

  • For the most part, meets the requirements

The known problems with accessibility

Users may still encounter some accessibility problems in the service, and we apologise for that. If you notice a problem in the service that is not included in the list below, please contact us.

The list will be updated in the coming months as and when we are able to fix these accessibility problems.

  • Navigating with the tab key
    • It is not possible to reach all the user interface elements with the tab key (e.g. field tooltips).
  • Customs’ logo / Back to main page
    • The logo does not have a text equivalent and it is hidden from the screen reader. However, the logo has the function “Back to main page”, which the screen reader cannot detect.
  • Insufficient visibility of focus
    • The chosen user interface element is not visible enough, the focus indicator of the elements is too unnoticeable.
  • Page language
    • The language of the pages has not been defined, so the screen reader may pronounce the text on the page according to the rules of a wrong language.
  • Mobile menu
    • The service has a mobile menu, but it is empty. It is confusing, especially for screen reader users, to open a menu without any content.
  • Accordion elements
    • The definitions of accordion elements are insufficient, so they do not necessarily function correctly with the screen reader. The page can also be used without accordions.
  • Link opening in a new browser tab
    • The link Contact Information of the Customs Information Service opens in a new browser tab, but this is not indicated in the link.
  • Skip link
    • The skip links in the service are invisible, so keyboard users cannot use them and have to go through the links in the top menu before they can reach the content of the page. It is a minor problem, because the top menu does not have many objects.
  • Feedback element
    • The icon of the Feedback element is hidden from screen readers. The icon does not have any important information, but all screen reader-browser combinations do not understand this solution and may tell the user that the icon does not have any alt text.
  • Headings
    • There are flaws in the use of HTML heading levels. For example, the heading level H2 is missing from many pages.
  • Request to log in
    • The request to log in cannot be detected by the screen reader without moving the focus. When users arrive on the page they are not informed of this.
  • Logout message
    • A screen reader user does not receive any notification of the logout. Also, the screen reader does not read the text “Logging out…” displayed during the logout.
  • Contrasts
    • The contrast between the white icons and the grey background is 2.35:1 However, the problem is not so serious because the icons are in connection with texts that describe what the icons mean.

Compatibility with browsers and assisting technologies

The pages are designed to be compatible with the following browsers:

  • Firefox & Chrome

The pages are designed to be compatible with the following assisting technologies:

  • NVDA screen reader 2019.1.1
  • WebAIM Color Contrast checker


The accessibility of these pages depends on the functioning of the following technologies:

  • HTML
  • CSS
  • Javascript

Assessment methods

Customs assesses the accessibility of these pages with the following methods:

  • Self-assessment: the company or the organisation has assessed the pages internally.
  • External assessment: the pages have been assessed by an external party (Eficode, 1/2019) that has not been involved in the design or development of the pages.

Feedback process

We are happy to receive feedback on the accessibility of these pages. You can contact us in the following ways:

  • Give feedback on accessibility: [email protected]
  • Customs’ e-services are responsible for the accessibility of the main page for Customs’ e-services and will also respond to feedback on accessibility.

  • We aim to respond to feedback within five working days.

  • If you are not satisfied with the response you have received from Customs, you can also give feedback on accessibility to the Regional State Administrative Agencies: [email protected]