Accessibility statement: Main page for Customs’ e-services

Finnish Customs is committed to making its websites and online services accessible in accordance with the Act on the Provision of Digital Services (306/2019).

This accessibility statement concerns the main page for Customs’ e-services.

Other service alternatives

If you are not able to use the main page for our e-services, there are other service alternatives. You will find more information about other service alternatives and contact details of customs offices with customer service on the page Instructions for other service alternatives.

Help regarding other service alternatives is available from the Customs Information Service, tel. 0295 5201.

The accessibility of the service

Current accessibility of the content of the service: partly meets the requirements laid down in the Finnish Act on the Provision of Digital Services.

The known problems with accessibility

The service still has some usability problems. The recognised problems with accessibility are described below. If you notice a problem in the service that is not included in the list, please contact us.

The following content does not meet the requirements laid down in the Act on the Provision of Digital Services and will be fixed as soon as possible: 

  • Links and icons
    • The “front page” text alternative for the logo link is incorrect, because the link goes to the front page of the e-services website, not to the front page. (WCAG 2.4.4)
    • Links to customer bulletins that open in a new tab are indicated with icons, but are not named programmatically. The way the links function may come as a surprise, for example, for people who use screen readers. (WCAG 1.1.1, 2.4.4)
    • Users of screen readers are not offered any feedback on clicking language selection icons. This means that users remain uncertain as to the actual functions of the icons. (WCAG 4.1.3)
    • The element for service purchases and feedback is programmatically implemented in the form of icons using ARIA attributes. However, the icons cannot be activated with the space bar. (WCAG 2.1.1)
  • Selection of customer role
    • The accordion element for selecting customer roles uses the ARIA-HASPOPUP attribute, which should not be used in this situation. (WCAG 4.1.2)
  • Mobile menu
    • The icon alignment is indicated with a change in the background colour. However, the contrast ration is under 3:1. (WCAG 1.4.1, 1.4.11)
    • The accessible name of the mobile menu is “toggle navigation” in all languages. The icon is also missing the ARIA-EXPANDED attribute which would indicate the status at any given time. (WCAG 2.1.1, 2.4.3)
    • The opened content is not presented in the HTML code right after the icon, which means that the order of navigation and reading is incorrect. (WCAG 1.3.2, 2.4.3)
  • Key focus control
    • The service has been created with single page application technology, which is why focus moves to the main heading of the page when the user moves to another page. Because of this technology, the main heading on the “My details” start page may be left unread by the screen reader even when the focus is moved to the main heading. (WCAG 2.4.3)
  • Heading structure
    • The otherwise clear heading structure of the page is violated by an extra H3 level heading; “This is the Customs electronic service main page. Please select your required function and continue using the service”. (WCAG 1.3.1)
  • Scalability
    • The pages scale well up to the required 320 CSS pixels, but the feedback element covers some of the main headings on the page when the size of the screen is small. (WCAG 1.4.10)
  • Connection timeout
    • The user is warned of the connection timeout and is given the opportunity to request additional time. However, for data security reasons the user must be logged out after 12 hours, which means that the accessibility requirements concerning time limits are not completely fulfilled. (WCAG 2.2.1)

Drafting of the statement

Customs has assessed the accessibility of this service as follows: 

  • The assessment was conducted by an external operator.
  • The service was assessed in 1/2019.
  • This statement was drafted on 11 September 2019.
  • The statement was last reviewed on 22 November 2021.

Feedback process

We are happy to receive feedback on the accessibility of this service. 

  • Give feedback on accessibility to Customs by email:
  • Customs’ e-services are responsible for the accessibility of the main page for Customs’ e-services and will also respond to feedback on accessibility.
  • We aim to respond to feedback within five working days.
  • If you aren’t satisfied with the response you have received from Customs, you can also give feedback on accessibility to the Regional State Administrative Agencies: