Accessibility statement – Customs instructions

Finnish Customs is committed to making its websites and online services accessible in accordance with the Act on the Provision of Digital Services (306/2019).

This accessibility statement concerns the “Customs instructions” website, where the individual instruction pages open via customs clearance software.

Other service alternatives

If you are not able to use the “Customs instructions” website as support for your transactions with Customs, you can contact the Customs Information Service, tel. 0295 5201, for help with the customs clearance services.

If you also have other problems with your transactions with customs, read the instructions for other service alternatives.

The accessibility of the service

The service partly meets the requirements laid down in the Finnish Act on the Provision of Digital Services.

The known problems with accessibility

The service still has some usability problems. The recognised problems with accessibility are described below. If you notice a problem in the service that is not included in the list, please contact us.  

  • The following content does not meet the requirements laid down in the Act on the Provision of Digital Services and will be fixed as soon as possible:
  • There are flaws in the alternative texts for visual elements Several instruction images do not have any text alternatives, and the text alternatives for stock images have been determined incorrectly. (WCAG 1.1.1)
  • Keyboard focus is not visible in all elements, and the focus style of some elements is not clearly distinguishable with all browsers. (WCAG 2.4.7)
  • On the front page of the instructions for customs warehousing, the three instruction videos have been placed on the page using a table element, which is challenging for screen reader users. The video elements have not been named in an accessible way. The table structure also breaks the reflow of the page. (WCAG 1.3.1, 4.1.2 and 1.4.10)
  • All text content does not meet the contrast requirements. For example, the current page and slashes of the breadcrumb trail as well as the subphases of instructions in focus. (WCAG 1.4.3)
  • In the service, the skip link does not skip over all repetitive content, but takes the user to the start of the breadcrumbs. (WCAG 2.4.1)
  • There are minor flaws in the quality of the HTML code, such as unnecessary role specifications and broken references. (WCAG 4.1.1)
  • There are flaws in the use of HTML heading levels. Every page has to H1 level headings, and headings subordinate to each other have been presented at the same H2 level. (WCAG 1.3.1)
  • Information about links opening in a new tab of the top menu has not been marked in a way that the screen reader can interpret. (WCAG 3.2.2)
  • There are flaws in the programmatic markup of the main menu. The “menubar” structure and the “aria-expanded” attribute, which are unnecessary for a navigation menu. (WCAG 4.1.2)
  • The hamburger menu that replaces the normal main menu if necessary is not working correctly. The content of the menu is always displayed, regardless of whether the user has clicked the button that opens the menu or not. (WCAG 1.3.1 and 4.1.2)
  • The side menu of the service has not been programmatically marked as a navigation menu, so it can be difficult for screen reader users to understand it as such. Some of the menu objects open submenus, which is impossible to detect with a screen reader or visually before the user clicks the link. (WCAG 1.3.1 and 2.4.4)
  • The instruction videos are not accessible. The videos are not captioned, and not everything that happens in the videos has been explained on the soundtrack, which means that it is more difficult to interpret some of the instructions without visual content. Videos that can be interpreted as media alternatives for the instruction content have not been clearly marked as media alternatives. (WCAG 1.2.2, 1.2.3, 1.2.5)
  • The text-format instructions are not completely accessible. Some of the instructions text only have references to visual locations, which are difficult to perceive with a screen reader. The accessible name and type of the user interface components required for performing all functions are not mentioned. (WCAG 1.3.3)
  • Some of the content is cut off at the width of 320 pixels, and some of it requires scrolling in two dimensions. (WCAG 1.4.10)

Drafting of the statement

Customs has assessed the accessibility of this service as follows

  • The assessment was conducted by an external operator.
  • The service was assessed in August 2020.
  • This statement was drafted on 11 September 2020.


We are happy to receive feedback on the accessibility of this service. 

  • Give feedback on accessibility to Customs by email:
  • The accessibility of the “Customs instructions” service is the responsibility of Customs’ Customer Services and ICT Services. Together, these groups also respond to feedback on accessibility.
  • We aim to respond to feedback within five working days.
  • If you are not satisfied with the response you have received from Customs, you can also give feedback on accessibility to the Regional State Administrative Agencies: