Accessibility statement - Separate websites on tulli.fi

Finnish Customs aims to guarantee the accessibility of its websites and online services in accordance with the Act on the Provision of Digital Services (306/2019).

This accessibility statement applies to separate websites https://tulli.fi/tullinvuosi, https://tulli.fi/tullilaboratorio, https://tulli.fi/tullimuseo and https://tulli.fi/tullikoirat.

All of the separate websites are technically identical.

Alternative service channels

If you are unable to use these websites, contact the communication unit of Finnish Customs (tel. +358 295 527 150).

Accessibility of the service

The current accessibility of the service content partly complies with the requirements laid down in the Act on the Provision of Digital Services.

Identified accessibility issues concerning all separate websites

Some issues remain with the accessibility of the service. Identified accessibility issues are listed below. If you identify any issue in the use of the service that is not listed below, please contact us.
The following content does not fulfil the requirements laid down in the Act on the Provision of Digital Services and will be corrected as soon as possible:

  • Visual structure (WCAG 1.3.1)
    • Several main landmarks are located on the front pages of the services.
    • There is a visually hidden link to a LinkedIn site next to social media links on the front page.
    • The breadcrumb trail has not been marked using a navigation landmark.
    • Embedded videos do not generally include title attributes to briefly describe their content.
  • Markings of names, roles and statuses of menus and pages (WCAG 4.1.2)
    • The main menu has the “menu bar” role, although its functioning does not resemble a user interface menu. The main menu does not provide screen readers with information about the selected page.
    • The text enlargement buttons (+) in the left-hand navigation menu on sub-pages do not have any alternative text. The status of the buttons (menu open/closed) is not transmitted to screen readers.
    • There are flaws in the programmatic markings of the navigation menu in the mobile version. Menu headers have been built as links, not as buttons. The links do not provide screen readers with information about the selected header. Furthermore, no information about the functions and statuses of the arrow buttons that open menu sub-sections are provided for screen readers.
  • Link markings (WCAG 2.4.4, 2.5.3)
    • The logo link’s alternative text is incorrect, as the link leads to the front page of the Finnish Customs website, not to the front page of the service.
    • The alternative text of the front page of the “Tullikoirat” (Customs dogs) Facebook page is inaccurate.
    • The alternative text of the “Jaa sähköpostina” (Share via email) link on sub-pages is inaccurate.
  • Programmatic headers (WCAG 1.3.1)
    • Header levels are not logical, especially in the footers.
  • Alternative texts (WCAG 1.1.1)
    • The icons of social media links have not been hidden from screen readers (the aria-hidden attribute is missing).
    • Visual separators (<hr>) of the content are unnecessarily read by screen readers (not hidden using the aria-hidden attribute).
  • Focus order (WCAG 2.4.3)
    • In the mobile version, the main menu is the final object in the page’s focus order. Focus does not move to the main menu when it is opened from the link button. In the mobile version, buttons that open sub-menus under the main menu are erroneously before main page links in the focus order. Although focus can be moved to the mobile menu using a mouse, it cannot be moved in the menu with keyboard commands without a screen reader.
  • Text contrasts (WCAG 1.4.3)
    • The white text on an orange background in the cookie banner does not fulfil requirements.
  • There are texts over images on the front pages of several services.
  • Contrast in graphs (WCAG 1.4.11)
    • Graphic elements that mark selected pages or changes in text contrasts do not fulfil contrast requirements. The status of menu buttons is not therefore indicated to users.
    • The contrast in small social media links on sub-pages is not sufficient.
    • The background colour element in the left-hand navigation on sub-pages that indicates what page is selected does not fulfil contrast requirements.
  • Enlarged text (WCAG 1.4.4)
    • Any enlarged text visually breaks the content of the front pages.
  • Focus visible (WCAG 2.4.7)
  • Focus is poorly visible for some objects. Example: “Yhteystiedot” (Contact information), “Palaute” (Feedback) and “Nettivihje” (Online tip-off) links in the footer.

Identified accessibility issues on the “Tullin vuosi” (Customs year) website

  • Detailed information indicated in figures is given directly in their alternative texts, instead of being presented separately, for example, in the body text or in the form of tables. (WCAG 1.1.1)
  • There are flaws in the use of colours. For example, links included in the body text are only separated from other text using colours. (WCAG 1.4.1)
  • The grey and orange text content of the figures does not fulfil contrast requirements. (WCAG 1.4.3)
  • The grey and orange text graphic elements of the figures do not fulfil contrast requirements. (WCAG 1.4.11)
  • Text presented in image format has been used on the “Luvut” (Figures) page, although the text could have been separated from the visual structure. The content has, however, been indicated in an alternative text. (WCAG 1.4.5)

Identified accessibility issues on the Customs Laboratory website

  • There are flaws in the visual structure. For example, different sections of the list on the “Elintarvikkeiden tuoteturvallisuustutkimukset Tullilaboratoriossa” (Food product safety examinations at the Customs Laboratory) have been marked using the ‘+’ characters, and the list structure is not transmitted to screen readers programmatically. (WCAG 1.3.1)
  • There are flaws in the markings of links. For example, the “Lelujen turvallisuus” (Toy safety) link leads to a file download, which is not clearly indicated in the link text. (WCAG 2.4.4)
  • Not all English standards have been marked with corresponding language identifiers (e.g. standards concerning child-care equipment).  (WCAG 3.1.1, 3.1.2)
  • The content of the “Nallesta irtoaa pieni tukehtumisvaaraa aiheuttava osa vetotestissä” (A small part comes off a bear during tensile testing leading to a risk of suffocation) video has no audio description, and it has no appropriate separate audio. Therefore, the video is not transmitted properly without its visual context. (WCAG 1.2.3)

Identified accessibility issues on the Customs Museum website

  • The “Thematic exhibition: Dogs at Finnish Customs – 50 Years of Detector Dog Activities” section on the front page has been positioned using a table structure, although it is not a table. (WCAG 1.3.1)
  • PDF links on the “Tullitoimipaikkojen historiaa” (History of Customs offices) and “Verkkojulkaisut” (Online publications) pages have been marked using icons whose alternative text is “pdf icon”. Information about the content of the pages has not been connected to the links programmatically. (WCAG 2.4.4)
  • The English link (International Association of Customs/Taxation Museums) on the “Tietoa museosta” (Information about the museum) page has not been marked using a corresponding language identifier. (WCAG 3.1.1, 3.1.2)
  • There are flaws in alternative texts. For example, arrival instructions are presented in an image marked as an illustration. The content of the image is not available in text format. (WCAG 1.1.1)
  • Links included in the body text have only been marked using colours (and underlined when focused). However, the contrast of the colours is insufficient relative to the body text. An example includes the “Tietoa museosta” (Information about the museum) page. (WCAG 1.4.1)
  • Videos on the “1918: Sota viraston sisällä” (1918: A war within the agency) online exhibition and the “Teemanäyttely 2016–17: Veroista vihatuin?” (Thematic exhibition 2016–2017: The most hated tax?) page have no subtitles. (WCAG 1.2.2)
  • There are flaws in the audio descriptions of videos. For example, arrival instructions are also given in video format, although the video only features audio, and its content is not transmitted to users with visual impairments. (WCAG 1.2.3)

Identified accessibility issues on the Customs dogs website

  • There are flaws in the visual structure. For example, the names of dogs and the information given below them on the “Tullikoirat sanoin ja kuvin” (Customs dogs in words and photos) page may be unclear without their visual context. (WCAG 1.3.1)
  • There are flaws in alternative texts of images. For example, the alternative text of the image in the “Ajankohtaista” (News) section on the front page is blank, although the image is connected to a link, and two images in card links on the front page have alternative texts, although the images are illustrations and need no alternative texts. (WCAG 1.1.1)
  • The structure of the left-hand navigation on sub-pages changes from one page to the next. On some pages, the top section has been hidden if a sub-section is opened, and on some pages, expanded sub-sections have been added to the navigation. (WCAG 3.2.3) 
  • The “Tutustu koirien työskentelyyn” (More about dog activities) link on the front page does not fulfil contrast requirements. (WCAG 1.4.3)
  • Scroll bars in both directions at a width of 320 pixels are added to the “Koirien työskentely” (Dog activities) page due to a video. (WCAG 1.4.10)
  • The “Tullikoirat” (Customs dog) video has a soundtrack. The content of the video is not indicated in audio. (WCAG 1.2.3)

Preparing the statement

Finnish Customs has tested the accessibility of the service as follows:

  • Accessibility was tested by Eficode, an external party.

The service was tested in May 2020.
The statement was prepared on 18 August 2020.
The statement was last reviewed on 18 August 2020.

 Feedback

We are happy to receive feedback on the accessibility of this service

  • Please send feedback on accessibility to Finnish Customs by emailing [email protected] When sending feedback, indicate the service your feedback concerns.
  • The communication unit of Finnish Customs is responsible for the accessibility of separate websites at tulli.fi, and it also responds to feedback given on accessibility.
  • We aim to respond to feedback in five working days.
  • If you are dissatisfied with the response received from Finnish Customs, you can also send feedback on the accessibility of the service to the Regional State Administrative Agency ([email protected]).