Terms of use for direct message exchange

Purpose of the service

Direct message exchange (hereafter referred to as the service) is an electronic service of Finnish Customs. In direct message exchange, the data system of the customer can send messages to the Customs systems over the Internet and retrieve response messages produced by Customs systems. The service requires that the customer has been registered as a customer of direct message exchange by Customs and that the customer uses certificate services approved by Customs.

As the name suggests, direct message exchange is intended for direct message exchange between Customs and the customer. The customer can use a service provider for transmitting or building and transmitting messages. Regardless of the way of submitting the declarations, the customer is responsible for all the obligations, such as compensation for damages, data security obligations and service level obligations, of the third parties he or she uses as for his or her own. The customer is responsible for fulfilling these obligations and see to that Customs’ terms of use described in this document are fulfilled with the third parties in question.

Terms of use

These terms of use regulate the tasks, rights and obligations of the parties using the service. The user of the direct message exchange of Customs undertakes to comply with the terms of use in force. Customs can withdraw the customer’s user rights either partially or entirely, if the customer violates these terms of use.

The user’s obligations and responsibility

The user undertakes to use the service in compliance with the laws, decrees and official regulations, and in accordance with good practice. The user may be held to account for illegal use of the service of for breaking these terms of use. The implementation and use of the service is based on Finnish legislation in force.

When using direct message exchange, the customer shall agree to the terms of use of the electronic ID codes set by the party granting the codes. Customs is not liable for any errors or misuse due to careless use or safekeeping of the ID codes.

The customer is responsible for the accuracy of the data he or she sends to the service as well as for the integrity and reliability of the messages. Unrelated messages or messages or traffic that could overload the service or compromise the data security of the service shall not be sent to the service.

The customer may not provide any misleading information regarding his or her company.

The customer is responsible for the data security of his or her own data, systems and connections. The customer is also responsible for the data security of the systems and connections of any third party (service provider) he or she uses. The customer must see to that the service provider’s service level is sufficient and that it is described in the agreement that the customer signs with the service provider.

Authentication to the service and the use of an electronic XML signature for signing the data contents sent to the service requires a server certificate. The customer is responsible for the use and renewal of the server certificate. In particular, the customer is responsible for keeping the private key for the server certificate secret.

The customer is responsible for all transactions and actions performed using his or her server certificate as for his or her own, as well as for the costs arising from the use of the server certificate. This responsibility extends until the customer has put his or her server certificate on the revocation list maintained by the producer of the certificate service and has notified Customs of the revocation of the certificate.

Some of the functions used via the service may require a user ID and/or a password. The customer is responsible for keeping his or her unique user ID secret and for any use under the user ID. The customer shall immediately inform Customs if the user ID and the password have been lost or revealed to a third party. The customer is responsible for all the costs arising from the use of his or her user ID until he or she has notified Customs that the user ID has been lost or revealed to a third party and Customs has acknowledged the receipt of this notification.

Customs can withdraw the customer’s user rights either partially or entirely, if the customer violates these terms of use.

The obligations and responsibility of Customs

Customs is responsible for the data security of the service concerning the systems owned by Customs and the systems of third parties used in the production of the service.

All collected data is stored in accordance with legislation in force. By various administrative and technical measures, Customs aims to prevent and minimise threats of unauthorised access to data, misuse of data and inaccuracies in data.

When using the service, the customer should be aware of the fact that no IT system is completely secure against misuse and that there are always risks involved when data is sent and processed, regardless of how the data is collected and processed.

Finnish Customs reserves the right to amend, without prior notice, the terms of use, the layout, the content, and the accessibility of the service, or to withdraw the service. Customs also reserves the right to suspend the provision of the service during times when it is being serviced or updated. Customs aims to inform of disruptions or interruptions in the service or of withdrawal of the service well in advance when possible to minimise the damage to the user of the service.

Customs is not liable for any loss of data or delays caused by interruptions or disruptions in the system and will not compensate the customer for any inconvenience, costs or indirect damages caused by interruptions in the service.

Customs is not liable for the actions of the service provider chosen by the message declarant. Furthermore, using a service provider will not affect the message declarant’s responsibilities in relation to Customs.

Customs is not liable for any third party material linked to the Customs website or to any material otherwise published by a third party.

Labour conflict, bomb explosion, fire, natural catastrophe, disturbance in data transmission, orders of authorities or other force majeure impediment beyond the control of the parties shall release Customs from the liability of complying with these terms of use until the conditions for fulfilment of the obligations can be restored.

Other conditions

Customs has the right to change these terms of use by notifying the users of the changes. The changes enter into force when the notification has been published on the Customs website.

In addition to these terms of use, the Act on Electronic Services and Communication in the Public Sector (13/2003) with later amendments is applied to the use of the service.

Further information

Customs provides information of its services on its website or at the customs offices.

 

Points to consider

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