Subscribe to disruption notices

Customs sends notices by email about application-specific service interruptions and about other ICT disruptions that may affect customs clearance. In our notices, we also let you know when you can start a fallback procedure, that is, a customs declaration procedure different from the normal one.

You can subscribe to these notices by selecting the topic(s) and by providing your email address. Then click "Save your details". You can unsubscribe later via the link at the end of the e-mail message, or by changing your subscription on the subscription page.

Subscribe to notices here

Published disruption notices 

Unable to log in to the customs declaration service?

This can be due to the following reasons: 

  • There is a disruption in Customs’ e-service. See Customs’ service disruption notices on this page. 
  • There is a disruption in your online bank. Check the disruption notices released by your banking service.
  • Check if there is a disruption in the Suomi.fi identification service.
  • There is a problem with your mandates. Read more about identification and authorisations

Read more

Any questions?

E-services’ user support (also the Åland declarations)
24/7 (message declaration support), Monday to Friday 8 am–6 pm (other e-services’ user support)