Offices that offer services only by prior appointment

Customer service hours are from Monday to Friday, from 8 a.m. to 4.15 p.m.

Reserve your appointment no later than 2 hours before you need customer service. If you need an appointment at 8 a.m. the following day, reserve it no later than at 2.15 p.m. the previous working day.

You can book an appointment to handle matters mentioned in this list only: 

• Confirmation of EUR.1 and A.TR. forms in urgent matters. (Non-urgent forms should be sent by post for confirmation. Please refer to the contact information for postal addresses.)
• Confirmation of T2L and T2LF forms
• Confirmation of INF forms
• Confirmation of ATA Carnets and NATO 302 forms
• Export licences that require entries by customs officials
• Entries to wine certificates
• Customs clearance of cars imported as removal goods by private persons from outside the EU
• Starting and, if necessary, discharging a transit procedure (also applies to TIR Carnets)
• Customs clearance of removal goods and pleasure craft imported by private persons and oral declarations
• Identifying a person in connection with an ID control
• oral customs declaration on a free-of-charge and random consignment from one private individual to another, not containing any restricted products (for example, a gift item).