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Offices that offer services only by prior appointment

Customer service hours are from Monday to Friday, from 8 a.m. to 4.15 p.m.

Reserve your appointment at least two hours in advance. If you reserve an appointment at 8 a.m. the following day, reserve it no later than at 2.15 p.m. the previous day.

Please note that at Salla, Raja-Jooseppi, Kuusamo and Kotka, you can do all your customs transactions involving commercial goods traffic using the appointment service. For more information, see the details of each customs office.

You can book an appointment to handle matters mentioned in this list only: 

  • Confirmation of EUR.1 and A.TR. forms in urgent matters. (Non-urgent forms should be sent by post for confirmation. Please refer to the contact information for postal addresses.)
  • Confirmation of T2L and T2LF forms
  • Confirmation of INF forms
  • Confirmation of ATA Carnets and NATO 302 forms
  • Export licences that require entries by customs officials
  • Entries to wine certificates
  • Customs clearance of cars imported as removal goods by private persons from outside the EU
  • Starting and, if necessary, discharging a transit procedure (also applies to TIR Carnets)
  • Customs clearance of removal goods imported by private persons
  • Identifying a person in connection with an ID control
  • oral customs declaration on a free-of-charge and random consignment from one private individual to another, not containing any restricted products (for example, a gift item).

Helsinki/Vuosaari
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Vuosaari harbour
Vuosaari mobile group
Hanko
Länsisatama, 10900 Hanko
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Hanko mobile group


Turku
Street address: Pansiontie 45, 20210 Turku
Postal address: PO Box 386, 20101 Turku
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Southwest Finland mobile group

Pori
Merisatamantie 4, 28880 Pori
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Satakunta mobile group

Rauma
Hakunintie 28, 26100 Rauma
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Satakunta mobile group

Tampere
Street address: Patamäenkatu 18, 33900 Tampere
Postal address: PO Box 133, 33101 Tampere
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Pirkanmaa mobile group

Vaasa
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Ostrobothnia mobile group
Customs office issuing customs clearance carnets by post only

Kokkola
Satamatullintie 3, 67900 Kokkola
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Ostrobothnia mobile group
Customs office issuing customs clearance carnets by post only


Tornio
Tullipuistonkatu 6, 95401 Tornio
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Bay of Bothnia mobile group
Customs offices issuing customs clearance carnets

Oulu
Poikkimaantie 16, 90400 Oulu
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Bay of Bothnia mobile group
Customs office issuing customs clearance carnets