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Offices that offer services only by prior appointment

Customer service hours are from Monday to Friday, from 8 a.m. to 4.15 p.m.

Reserve your appointment no later than 2 hours before you need customer service. If you need an appointment at 8 a.m. the following day, reserve it no later than at 2.15 p.m. the previous working day.

You can book an appointment to handle matters mentioned in this list only: 

  • Confirmation of EUR.1 and A.TR. forms in urgent matters. (Non-urgent forms should be sent by post for confirmation. Please refer to the contact information for postal addresses.)
  • Confirmation of T2L and T2LF forms
  • Confirmation of INF forms
  • Confirmation of ATA Carnets and NATO 302 forms
  • Export licences that require entries by customs officials
  • Entries to wine certificates
  • Customs clearance of cars imported as removal goods by private persons from outside the EU
  • Starting and, if necessary, discharging a transit procedure (also applies to TIR Carnets)
  • Customs clearance of removal goods and pleasure craft imported by private persons and oral declarations
  • Identifying a person in connection with an ID control.

Helsinki/Vuosaari
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Vuosaari harbour
Vuosaari mobile group
Hanko
Länsisatama, 10900 Hanko
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Hanko mobile group


Turku
Pansiontie 45, 20210 Turku
PO Box 386, 20101 Turku
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Southwest Finland mobile group

Pori
Merisatamantie 4, 28880 Pori
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Satakunta mobile group

Rauma
Hakunintie 28, 26100 Rauma
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Satakunta mobile group

Jyväskylä
Hannikaisenkatu 47, 40100 Jyväskylä
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Pirkanmaa mobile group

Tampere
Patamäenkatu 18, 33900 Tampere
PO Box 133, 33101 Tampere
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Pirkanmaa mobile group

Vaasa
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Ostrobothnia mobile group
Customs office issuing customs clearance carnets by post only

Kokkola
Satamatullintie 3, 67900 Kokkola
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Ostrobothnia mobile group
Customs office issuing customs clearance carnets by post only


Tornio
Tullipuistonkatu 6, 95401 Tornio
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Bay of Bothnia mobile group
Customs offices issuing customs clearance carnets

Oulu
Poikkimaantie 16, 90400 Oulu
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Bay of Bothnia mobile group
Customs office issuing customs clearance carnets