Message exchange technical support
Mon–Fri 7 am–6 pm
You can ask about
- message exchange
- technical message follow-up and technical customer testing
- technical problems related to declaration messages.
Consumer protection
Mon–Fri 8 am–4 pm
You can ask about
- consumer protection
- assignments to take samples of imported goods
- health and quality inspections of fruit and vegetables.
National Sea Traffic Centre
Mon–Fri 8 am–4 pm
+358 295 5220 (sea traffic, fairway dues,
port traffic declaration service Portnet)
Transit follow-up
Mon–Fri 8 am–4 pm
You can ask about
- transit follow-up
- monitoring the discharge of the transit procedure
- supervision of unloading.
Customs Authorisation Centre
PO Box 56, 90401 Oulu
Mon–Fri 8 am–4 pm
You can ask about authorisation applications you have lodged, that are already being processed by Customs.
Requests to customers for statistical information on import and export customs declarations
tilastokysely.tuonti@tulli.fi (imports)
tilastokysely.vienti@tulli.fi (exports)
Send your answers to these addresses, if Customs has sent you an inspection request concerning information you provided. No advice is available at these addresses.
Guarantees
Mon–Fri 8 am–4 pm
You can ask about
- guarantee types and guarantee categories
- reference amounts and guarantee requirements (Customs does not calculate reference and guarantee amounts before you have lodged the application for guarantee authorisation).
Customs’ training
P.O. Box 512, 00101 Helsinki
Mon–Fri 8 am–4 pm
You can ask about targeted Customs’ training for Customs’ interest groups, such as businesses and educational establishments.
Customer training