Message exchange technical support, businesses
Monday to Friday 7 am–6 pm
Technical support, technical message follow-up and technical customer testing, responding to technical problems related to declaration messages
Consumer protection
Monday to Friday 8 am–4 pm
Consumer protection; assignments to take samples of imported goods; health and quality inspections of fruit and vegetables
Transit follow-up
Monday to Friday 8 am–4 pm
Transit follow-up, monitoring the discharge of the transit procedure and related enquiries, matters involving supervision of unloading
Customs Authorisation Centre
PO Box 56, 90401 Oulu
Monday to Friday 8 am–4 pm
Only pending authorisation applications
Requests to customers for statistical information on import and export customs declarations
[email protected] (imports)
[email protected] (exports)
Guarantees
Monday to Friday 8 am–4 pm
Guarantee types, guarantee categories, reference amount, guarantee requirement. Customs does not calculate reference and guarantee amounts before the application for guarantee authorisation has been lodged.
Customs’ training
P.O. Box 512, 00101 Helsinki
Monday to Friday 8 am–4 pm
Targeted training for Customs’ interest groups
Customer training