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Instructions for businesses

Information service provides basic instructions regarding customs matters or special instructions on customs procedures. You can also enquire about payments or applying for authorisations. Dial the telephone service number according to the subject of your question.

See also the other telephone service numbers provided for businesses,  such as E-services user support, Åland Islands customs advice and Intrastat instructions and statistics service.

If your matter concerns warehouse supervision, go see contact information of Customs offices that supervise warehouse operations.

E-services’ user support for businesses Customs offices that supervise warehouse operations Åland Islands tax border information service Intrastat instructions and statistics service

Secure email

When you send documents containing personal details to Customs, we recommend that you use secure email for safety reasons. See the instructions on sending secure email.

General instructions for businesses
Mon–Fri 8 am–4.15 pm

For example, you can ask about following subjects:

  • commodity codes and taxes
  • import and export restrictions
  • help, if your company is only just starting an import and export business. 
Åland Islands tax border information
Mon–Fri 9 am–3 pm
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You can ask 

  • about trade between the Åland Islands and mainland Finland (for example, which declarations have to be submitted and when, and, who is responsible for submitting the declaration)  
  • about the use of the service “Recapitulative statements for tax border customers” (ALA).
Instructions regarding special matters (authorisations, guarantees and initiating message declaration)
Mon–Fri 8 am–4.15 pm
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For example, you can ask about following subjects:

  • when to apply for an authorisation that is granted by Customs and which are the authorisation requirements
  • when is a guarantee required of me
  • when to initiate message declaration and what does it require of my company.

We aim to answer your enquiry no later than within three working days. If the matter is urgent, you can call the “General instructions for businesses” service number. 

Intrastat declarations
Mon–Fri 9 am–12 am
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You can ask about

  • declarations of intra-EU trade
  • the use of the Intrastat Declaration Service.
Statistics service
Mon–Fri 9 am–2.30 pm
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You can ask about

  • finding and interpreting statistics on the foreign trade of goods
  • the use of the service for searching data in international trade statistics i.e. ULJAS database. 

Payment transactions
Mon–Fri 9 am–4 pm
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You can ask about

  • periodic filings 
  • payments.
Debt collection
Mon–Fri 9 am–4 pm
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You can ask about

  • requests for payment
  • payment arrangements
  • other matters related to debt collection.


Other information services

 

Message exchange technical support
Mon–Fri 7 am–6 pm
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You can ask about

  • message exchange 
  • technical message follow-up and technical customer testing
  • technical problems related to declaration messages.
Consumer protection
Mon–Fri 8 am–4 pm
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You can ask about

  • consumer protection
  • assignments to take samples of imported goods
  • health and quality inspections of fruit and vegetables.
National Sea Traffic Centre
Mon–Fri 8 am–4 pm
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  +358 40 332 4049 (sea traffic and fairway dues)
  +358 40 332 4097 (port traffic declaration service Portnet)
Transit follow-up
Mon–Fri 8 am–4 pm
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You can ask about

  • transit follow-up 
  • monitoring the discharge of the transit procedure
  • supervision of unloading.
Customs Authorisation Centre
PO Box 56, 90401 Oulu
Mon–Fri 8 am–4 pm
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You can ask about authorisation applications you have lodged, that are already being processed by Customs.

Requests to customers for statistical information on import and export customs declarations

tilastokysely.tuonti@tulli.fi (imports)
tilastokysely.vienti@tulli.fi (exports)

Send your answers to these addresses, if Customs has sent you an inspection request concerning information you provided.  No advice is available at these addresses.

Guarantees
Mon–Fri 8 am–4 pm
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You can ask about

  • guarantee types and guarantee categories
  • reference amounts and guarantee requirements (Customs does not calculate reference and guarantee amounts before you have lodged the application for guarantee authorisation).
Customs’ training
P.O. Box 512, 00101 Helsinki
Mon–Fri 8 am–4 pm
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You can ask about targeted Customs’ training for Customs’ interest groups, such as businesses and educational establishments.

Customer training

Check with the customs offices where you, for example, can order a customs clearance carnet.