Backlog in the processing of customs declarations
At the moment, there is a backlog in the processing of import declarations. We will process the customs declarations as soon as possible.
Instructions for businesses
The information service for businesses provides, among other things, basic instructions regarding customs matters, special instructions on customs procedures as well as tax border instructions for the Åland Islands. You can also enquire about payments or pending authorisation applications.
The Customs Information Service telephone services are busy at the moment
We are currently receiving an exceptional amount of calls. We will try to answer your questions as soon as possible. Please also read our frequently asked questions.
Technical support, technical message follow-up and technical customer testing, responding to technical problems related to declaration messages
Consumer protection; assignments to take samples of imported goods; health and quality inspections of fruit and vegetables
Transit follow-up, monitoring the discharge of the transit procedure and related enquiries, matters involving supervision of unloading
Only pending authorisation applications
Guarantee types, guarantee categories, reference amount, guarantee requirement. Customs does not calculate reference and guarantee amounts before the application for guarantee authorisation has been lodged.