Instructions for businesses
The information service for businesses provides, among other things, basic instructions regarding customs matters, special instructions on customs procedures as well as tax border instructions for the Åland Islands. You can also enquire about payments or pending authorisation applications.
The online form Contact Customs Information will be unavailable for the time being. Read more: Upcoming changes to our customer services.
If you cannot access our services by phone, chat or chatbot, you can send your query to our registry office by post or email. You can also submit your query to the nearest customs office with customer service for delivery to the registry office.
Technical support, technical message follow-up and technical customer testing, responding to technical problems related to declaration messages
Consumer protection; assignments to take samples of imported goods; health and quality inspections of fruit and vegetables
Transit follow-up, monitoring the discharge of the transit procedure and related enquiries, matters involving supervision of unloading
Only pending authorisation applications
Guarantee types, guarantee categories, reference amount, guarantee requirement. Customs does not calculate reference and guarantee amounts before the application for guarantee authorisation has been lodged.