Instructions for businesses

The information service for businesses provides, among other things, basic instructions regarding customs matters, special instructions on customs procedures as well as tax border instructions for the Åland Islands. You can also enquire about payments or pending authorisation applications.

E-services’ user support for businesses Customs offices that supervise warehouse operations Åland Islands tax border information service Intrastat instructions and statistics service

General instructions for businesses
Mon–Fri 8 am–4.15 pm Please be informed that Customs’ general information services for businesses and the user support for e-services will not open until 8.30 am on Friday 10 September.
+358 295 5202

E-services’ support for businesses +358 295 5207

Åland Islands tax border information
Mon–Fri 9 am–3 pm
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+358 295 52 333

Trade between the Åland Islands and mainland Finland and advice concerning the ALA system

If you cannot access our services by phone, chat or chatbot, you can send your query to our registry office by post or email.  You can also submit your query to the nearest customs office with customer service for delivery to the registry office.

Instructions for businesses customers regarding special matters, authorisations, guarantees and initiating message declaration
Mon–Fri 8 am–4.15 pm
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Payment transactions
Mon–Fri 9 am–4 pm
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  +358 295 52 331 (Choose 1)

Questions regarding periodic filings and payments

Debt collection
Mon–Fri 9 am–4 pm
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  +358 295 52 331 (Choose 2)

Requests for payment, payment arrangements and other matters related to debt collection

Other information services

 

Message exchange technical support, businesses
Mon–Fri 7 am–6 pm
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+358 295 521 001

Technical support, technical message follow-up and technical customer testing, responding to technical problems related to declaration messages

Consumer protection
Mon–Fri 8 am–4 pm
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+358 295 52 336

Consumer protection; assignments to take samples of imported goods; health and quality inspections of fruit and vegetables

National Sea Traffic Centre
Mon–Fri 8 am–4 pm
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  +358 40 332 4049
  +358 40 332 4097 (PortNet)
Transit follow-up
Mon–Fri 8 am–4 pm
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+358 295 521 002

Transit follow-up, monitoring the discharge of the transit procedure and related enquiries, matters involving supervision of unloading

Customs Authorisation Centre
PO Box 56, 90401 Oulu
Mon–Fri 8 am–4 pm
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+358 295 5200

Only pending authorisation applications 

Requests to customers for statistical information on import and export customs declarations

[email protected] (imports)
[email protected] (exports)

Guarantees
Mon–Fri 8 am–4 pm
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+358 295 5200

Guarantee types, guarantee categories, reference amount, guarantee requirement. Customs does not calculate reference and guarantee amounts before the application for guarantee authorisation has been lodged.

Customs’ training
P.O. Box 512, 00101 Helsinki
Mon–Fri 8 am–4 pm
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+358 40 332 2935

Targeted training for Customs’ interest groups

Customer training

Check with the customs offices where you, for example, can order a customs clearance carnet.