Instructions for businesses
The information service for businesses provides, among other things, basic instructions regarding customs matters, special instructions on customs procedures as well as tax border instructions for the Åland Islands. You can also enquire about payments or pending authorisation applications.
E-services’ user support for businesses Customs offices that supervise warehouse operations Åland Islands tax border information service Intrastat instructions and statistics service
Trade between the Åland Islands and mainland Finland, advice concerning the ALA system and customs clearance
Log in and send your question
As a private customer, you can log into the service Contact Customs Information using your online banking ID codes, your mobile certificate or your certificate card. Companies can log in with a Katso ID. We strive to answer your enquiry within four working days.
Questions regarding periodic filings and payments
Requests for payment, payment arrangements and other matters related to debt collection
Other information services
Technical support, technical message follow-up and technical customer testing, responding to technical problems related to declaration messages
Consumer protection; assignments to take samples of imported goods; health and quality inspections of fruit and vegetables
Transit follow-up, monitoring the discharge of the transit procedure and related enquiries, matters involving supervision of unloading
Only pending authorisation applications
[email protected] (imports)
[email protected] (exports)
Guarantee types, guarantee categories, reference amount, guarantee requirement. Customs does not calculate reference and guarantee amounts before the application for guarantee authorisation has been lodged.
Targeted training for Customs’ interest groups
Customer trainingCheck with the customs offices providing customer service where you, for example, can order a customs clearance carnet.
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