Instructions for businesses
The information service for businesses provides, among other things, basic instructions regarding customs matters, special instructions on customs procedures as well as tax border instructions for the Åland Islands. You can also enquire about payments or pending authorisation applications.
Log in and send your question
As a private customer, you can log into the service Contact Customs Information using your online banking ID codes, your mobile certificate or your certificate card. Companies can log in with a Katso ID. We strive to answer your enquiry within four working days.
Other information services
Technical support, technical message follow-up and technical customer testing, responding to technical problems related to declaration messages
Consumer protection; assignments to take samples of imported goods; health and quality inspections of fruit and vegetables
Transit follow-up, monitoring the discharge of the transit procedure and related enquiries, matters involving supervision of unloading
Pending authorisation applications
Guarantee types, guarantee categories, reference amount, guarantee requirement. Customs does not calculate reference and guarantee amounts before the application for guarantee authorisation has been lodged.