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Backlog in the processing of customs declarations

At the moment, there is a backlog in the processing of import declarations. We will process the customs declarations as soon as possible.

Instructions for businesses

The information service for businesses provides, among other things, basic instructions regarding customs matters, special instructions on customs procedures as well as tax border instructions for the Åland Islands. You can also enquire about payments or pending authorisation applications.

E-services’ user support for businesses Customs offices that supervise warehouse operations Åland Islands tax border information service Intrastat instructions and statistics service

The Customs Information Service telephone services are busy at the moment

We are currently receiving an exceptional amount of calls. We will try to answer your questions as soon as possible. Please also read our frequently asked questions.

General instructions for businesses
Mon–Fri 8 am–4.15 pm


Åland Islands tax border information
Mon–Fri 9 am–3 pm

Trade between the Åland Islands and mainland Finland, advice concerning the ALA system and customs clearance

If you cannot access our services by phone, chat or chatbot, you can send your query to our registry office by post or email.  You can also submit your query to the nearest customs office with customer service for delivery to the registry office.

Instructions for businesses customers regarding special matters, authorisations, guarantees and initiating message declaration
Mon–Fri 8 am–4.15 pm

Payment transactions
Mon–Fri 9 am–4 pm

Questions regarding periodic filings and payments

Debt collection
Mon–Fri 9 am–4 pm

Requests for payment, payment arrangements and other matters related to debt collection

Other information services


Message exchange technical support, businesses
Mon–Fri 7 am–6 pm

Technical support, technical message follow-up and technical customer testing, responding to technical problems related to declaration messages

Consumer protection
Mon–Fri 8 am–4 pm

Consumer protection; assignments to take samples of imported goods; health and quality inspections of fruit and vegetables

National Sea Traffic Centre
Mon–Fri 8 am–4 pm
Transit follow-up
Mon–Fri 8 am–4 pm

Transit follow-up, monitoring the discharge of the transit procedure and related enquiries, matters involving supervision of unloading

Customs Authorisation Centre
PO Box 56, 90401 Oulu
Mon–Fri 8 am–4 pm

Only pending authorisation applications 

Requests to customers for statistical information on import and export customs declarations

[email protected] (imports)
[email protected] (exports)

Mon–Fri 8 am–4 pm

Guarantee types, guarantee categories, reference amount, guarantee requirement. Customs does not calculate reference and guarantee amounts before the application for guarantee authorisation has been lodged.

Customs’ training
P.O. Box 512, 00101 Helsinki
Mon–Fri 8 am–4 pm

Targeted training for Customs’ interest groups

Customer training

Check with the customs offices where you, for example, can order a customs clearance carnet.