Ask Hippu, the Customs chatbot
Woof! The Hippu chat robot provides advice around the clock.
Hippu provides answers in Finnish and Swedish to your questions concerning:
- the location of parcels
- gift consignments
- customs declarations
- what to do from 1 July 2021 when the new VAT rules come into force. More information: All goods must be declared from 1 July
Do not enter any personal details in the chatbot.
We will store the conversations for the purpose of improving the chatbot