Ask Hippu, the Customs chatbot

Woof! The Hippu chat robot provides advice around the clock. 

Hippu provides answers in Finnish and Swedish to your questions concerning:

• the location of parcels 
• gift consignments
• customs declarations
• what to do from 1 July 2021 when the new VAT rules come into force. More information: All goods must be declared from 1 July

Do not enter any personal details in the chatbot. 

We will store the conversations for the purpose of improving the chatbot

You can find Hippu on the following pages
 

• Ask the Hippu Chatbot
• Information for private customers
• Front page customs.fi
• Declare your parcel
• After your purchase - Clear your consignment
• Where is my parcel?