Ask Hippu, the Customs chatbot
Woof! The Hippu chat robot provides advice around the clock.
You can find Hippu on this page at the bottom right corner and on the following pages:
- Information for private customers
- Front page customs.fi
- Declare your parcel
- How to declare
- Where is my parcel?
Hippu provides answers in Finnish, Swedish and English to your questions concerning:
- the location of parcels
- gift consignments
- customs declarations
- what to do from 1 July 2021 when the new VAT rules come into force. More information: All goods must be declared from 1 July
Do not enter any personal details in the chatbot.
We will store the conversations for the purpose of improving the chatbot.