Skip to content

Call us for advice – private customers

You can call our service numbers for advice on declarations and other customs matters.

Customs Information Service

Customs Information Service, Private customers
Mon–Fri 8 am–4.15 pm

General advice for customs clearence

Import Declaration Service for private persons
Mon–Fri 8 am–6 pm

Help with filling in the customs declaration 

Other information services


Processing of import declarations, the Åland Islands
Mon–Fri 8 am–4.15 pm

Import to the Åland Islands from the EU or from outside the EU

Åland Islands tax border information
Mon–Fri 9 am–3 pm

Trade between the Åland Islands and mainland Finland and advice concerning the ALA system

Customs Authorisation Centre
PO Box 56, 90401 Oulu
Mon–Fri 8 am–4 pm

Only pending authorisation applications 

Payment transactions
Mon–Fri 9 am–4 pm

Questions regarding periodic filings and payments

Debt collection
Mon–Fri 9 am–4 pm

Requests for payment, payment arrangements and other matters related to debt collection