Call us for advice – customer service for private customers

Help regarding customs clearance is available from the Customs Information Service. You can also ask in general terms about matters concerning goods coming into the country or leaving the country.  If your question concerns the Åland Islands, go to the telephone service numbers for the Åland Islands.

Dial the telephone service number according to the subject of your question. 

Elsewhere on this site

IOSS identifier

Commodity code

Customs Information Service

Private customer’s customs declaration
Mon–Fri 8 am–6 pm
+358 295 5206

You can ask for practical help in 

  • customs clearance
  • submitting an export declaration or transit declaration
  • using the Import Declaration Service for private persons
  • using the Customs Clearance Service (when you declare, for example, animals or removal goods).
General advice for private customers
Mon–Fri 8 am–4.15 pm
+358 295 5201

For example, you can ask about following subjects:

  • what goods may not be imported into Finland
  • what goods may not be exported from Finland
  • in what quantities can goods subject to import restrictions (e.g. alcohol or tobacco) be imported into Finland
  • how to declare removal goods
  • what is the commodity code of a goods item?

Other information services

 

Customs Authorisation Centre
PO Box 56, 90401 Oulu
Mon–Fri 8 am–4 pm
vs99Tglox1jZvyyhgNuiYv7CJT6fhxfrxnchy
+358 295 5200

You can ask about authorisation applications you have lodged, that are already being processed by Customs.

Payment transactions
Mon–Fri 9 am–4 pm
vs99Tglox1jZvyyhgNuiYv7CJT6negabxfreberi
+358 295 52 331 (Choose 1)

You can ask about

  • periodic filings 
  • payments.
Debt collection
Mon–Fri 9 am–4 pm
vs99Tglox1jZvyyhgNuiYv7CJT6ngaverc
+358 295 52 331 (Choose 2)

You can ask about

  • requests for payment
  • payment arrangements
  • other matters related to debt collection.