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Our telephone service may be extremely busy on 24 September

Our telephone service may be extremely busy on 24 September, 2pm to 4 pm. 

Call us for advice – private customers

You can call our service numbers for advice on declarations and other customs matters.

Do you need help with the declaration of consignments worth 150 euros or less?

Call our advice line:

+358 295 521 008
Monday to Friday 8 am–6 pm
(Valid until further notice)

All parcels arriving from outside the EU must be declared from 1 July 2021.

Customs Information Service

Customs Information Service, Private customers
Mon–Fri 8 am–4.15 pm

General advice for customs clearence

Import Declaration Service for private persons
Mon–Fri 8 am–6 pm

Help with filling in the customs declaration (consignments worth more than 150 euros)

Other information services


Processing of import declarations, the Åland Islands
Mon–Fri 8 am–4.15 pm

Import to the Åland Islands from the EU or from outside the EU

Åland Islands tax border information
Mon–Fri 9 am–3 pm

Trade between the Åland Islands and mainland Finland and advice concerning the ALA system

Customs Authorisation Centre
PO Box 56, 90401 Oulu
Mon–Fri 8 am–4 pm

Only pending authorisation applications 

Payment transactions
Mon–Fri 9 am–4 pm

Questions regarding periodic filings and payments

Debt collection
Mon–Fri 9 am–4 pm

Requests for payment, payment arrangements and other matters related to debt collection