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Call us for advice – private customers

You can call our service numbers for advice on declarations and other customs matters.

Customs Information Service

Customs Information Service, Private customers
Mon–Fri 8 am–4.15 pm

General advice for customs clearence
 

Import Declaration Service for private persons
Mon–Fri 8 am–6 pm

Help with filling in the customs declaration 


Other information services

 

Processing of import declarations, the Åland Islands
Mon–Fri 8 am–4.15 pm
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Import to the Åland Islands from the EU or from outside the EU

Åland Islands tax border information
Mon–Fri 9 am–3 pm
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Trade between the Åland Islands and mainland Finland and advice concerning the ALA system


Customs Authorisation Centre
PO Box 56, 90401 Oulu
Mon–Fri 8 am–4 pm
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Only pending authorisation applications 

Payment transactions
Mon–Fri 9 am–4 pm
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Questions regarding periodic filings and payments

Debt collection
Mon–Fri 9 am–4 pm
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Requests for payment, payment arrangements and other matters related to debt collection