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E-services’ user support for businesses

Most customs declaration matters can be handled via Customs’ e-services. Contact information for the e-services user support is available on this page.

Secure email

When you send documents containing personal details to Customs, we recommend that you use secure email for safety reasons. See the instructions on sending secure email.

Customs declarations, businesses
24/7

 

 

Select the language

By selecting 1 you get service in Finnish.
By selecting 2 you get service in Swedish.

If you need help with filling in the customs declaration in the Declaration Service, choose 1 and one of the sub-selections.

Matters related to filling in a customs declaration

  • Sub-selection 1: Import declarations
  • ​Sub-selection 2: Export declarations
  • Sub-selection 3: Customs warehousing declarations
  • Sub-selection 4: Transit declarations
  • Sub-selection 5: Security data declarations

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If you need help with pending message declarations, you have a technical difficulty or you received an error notification, choose from 2–6.

Import message declarations, 24/7 or spake.tuonti(at)tulli.fi

  • Message follow-up
  • Processing customs declaration messages that become pending
  • Replying to customer enquiries regarding declaration messages
     

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Export message declarations

  • Sub-selection 1: Export exit follow-up, Monday to Friday 8 am to 4 pm or vientiseuranta(at)tulli
    • ​Also retrospectively submitted export declarations
  • Sub-selection 2: Exports with refunds, Monday to Friday 8 am to 4 pm or spake.vienti(at)tulli.fi
  • Sub-selection 3: Export message declarations, 24/7 or spake.vienti(at)tulli
    • Message follow-up
    • Processing customs declaration messages that become pending
    • Replying to customer enquiries regarding declaration messages

 

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Transit message declarations, 24/7 or spake.passitus(at)tulli.fi

  • Message follow-up
  • Processing customs declaration messages that become pending
  • Replying to customer enquiries regarding declaration messages

 

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Security data message declarations, 24/7 or spake.arex(at)tulli.fi

  • Message follow-up
  • Processing of entry and exit declaration messages
  • Replying to customer enquiries regarding declaration messages

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Customs warehousing message declarations

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Identification in the e-services

Suomi.fi e-Identification and e-Authorisations will gradually be introduced for all of Customs’ e-services. The Katso ID is in use until all Customs customers have access to Suomi.fi authorisations. How to identify yourself and grant authorisations


Instructions regarding other e-services

 

Asset Publisher

Processing of import declarations, the Åland Islands
Mon–Fri 8 am–4.15 pm
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Import to the Åland Islands from the EU or from outside the EU

Åland Islands tax border information
Mon–Fri 9 am–3 pm
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Trade between the Åland Islands and mainland Finland and advice concerning the ALA system

Intrastat declarations
Mon–Fri 9 am–12 am
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Attachment Upload Service
24/7
Port Traffic Declaration Service – Portnet
Mon–Fri 8 am–4 pm
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Message exchange technical support, businesses
Mon–Fri 7 am–6 pm
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Technical support, technical message follow-up and technical customer testing, responding to technical problems related to declaration messages

Authorisation Service
Mon–Fri 8 am–4 pm
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