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E-services’ user support for businesses

This page provides contact information for the e-services user support, which will provide you help and technical support in using Customs’ e-services and in lodging message declarations.

If you call the service number, dial the telephone service number according to the subject of your question.

Secure email

When you send documents containing personal details to Customs, we recommend that you use secure email for safety reasons. 

E-services’ user support (also the Åland declarations)
24/7 (message declaration support), Monday to Friday 8 am–6 pm (other e-services’ user support)

 

 

Select the language

By selecting 1 you get service in Finnish.
By selecting 2 you get service in Swedish.

Then select the subject of your question:

If you need help with filling in the customs declaration in the e-service, choose 1 and one of the sub-selections

Matters related to filling in a customs declaration

  • Sub-selection 1: Import declarations
  • ​Sub-selection 2: Export declarations
  • Sub-selection 3: Customs warehousing declarations
  • Sub-selection 4: Transit declarations
  • Sub-selection 5: Security data declarations

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If you need help with pending message declarations, you have a technical difficulty or you received an error notification, choose from 2–6.

Import message declarations, 24/7 or spake.tuonti(at)tulli.fi

  • Message follow-up
  • Processing customs declaration messages that become pending
  • Replying to customer enquiries regarding declaration messages
     

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Export message declarations

  • Sub-selection 1: Export exit follow-up, Monday to Friday 8 am to 4 pm or vientiseuranta(at)tulli
    • ​Also retrospectively submitted export declarations
  • Sub-selection 2: Exports with refunds, Monday to Friday 8 am to 4 pm or spake.vienti(at)tulli.fi
  • Sub-selection 3: Export message declarations, 24/7 or spake.vienti(at)tulli
    • Message follow-up
    • Processing customs declaration messages that become pending
    • Replying to customer enquiries regarding declaration messages

 

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Transit message declarations, 24/7 or spake.passitus(at)tulli.fi

  • Message follow-up
  • Processing customs declaration messages that become pending
  • Replying to customer enquiries regarding declaration messages

 

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Security data message declarations, 24/7 or spake.arex(at)tulli.fi

  • Message follow-up
  • Processing of entry and exit declaration messages
  • Replying to customer enquiries regarding declaration messages

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Customs warehousing message declarations

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Identification in the e-services

Suomi.fi e-Identification and e-Authorisations will gradually be introduced for all of Customs’ e-services. The Katso ID is in use until all Customs customers have access to Suomi.fi authorisations. How to identify yourself and grant authorisations


Instructions regarding other e-services

 

Asset Publisher

Intrastat
Mon–Fri 9 am–12 am
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Attachment Upload Service
24/7

You can ask about submitting attachments through the Attachment Upload Service.

Port Traffic Declaration Service Portnet
Mon–Fri 8 am–4 pm
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You can ask about the use of the Port Traffic Declaration Service Portnet.

Message exchange technical support
Mon–Fri 7 am–6 pm
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You can ask about

  • message exchange 
  • technical message follow-up and technical customer testing
  • technical problems related to declaration messages.
Authorisation Service
Mon–Fri 8 am–4 pm
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For example, you can ask about following subjects:

  • what are the authorisations to be applied via the Authorisation Service
  • how is the Authorisation Service used.