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E-services’ user support for businesses

Most customs declaration matters can be handled via Customs’ e-services. Contact information for the e-services user support is available on this page.


Customs declarations, businesses
24/7

 

 

Select the language

By selecting 1 you get service in Finnish.
By selecting 2 you get service in Swedish.

If you need help with filling in the customs declaration in the Declaration Service, choose 1 and one of the sub-selections.

Matters related to filling in a customs declaration

  • Sub-selection 1: Import declarations
  • ​Sub-selection 2: Export declarations
  • Sub-selection 3: Customs warehousing declarations
  • Sub-selection 4: Transit declarations
  • Sub-selection 5: Security data declarations

The Tax Administration’s Katso-support answers questions regarding identification.

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If you need help with pending message declarations, you have a technical difficulty or you received an error notification, choose from 2–6.

Import message declarations, 24/7 or spake.tuonti(at)tulli.fi

  • Message follow-up
  • Processing customs declaration messages that become pending
  • Replying to customer enquiries regarding declaration messages
     

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Export message declarations

  • Sub-selection 1: Export exit follow-up, Monday to Friday 8 am to 4 pm or vientiseuranta(at)tulli
    • ​Also retrospectively submitted export declarations
  • Sub-selection 2: Exports with refunds, Monday to Friday 8 am to 4 pm or spake.feoga(at)tulli
  • Sub-selection 3: Export message declarations, 24/7 or spake.vienti(at)tulli
    • Message follow-up
    • Processing customs declaration messages that become pending
    • Replying to customer enquiries regarding declaration messages

 

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Transit message declarations, 24/7 or spake.passitus(at)tulli.fi

  • Message follow-up
  • Processing customs declaration messages that become pending
  • Replying to customer enquiries regarding declaration messages

 

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Security data message declarations, 24/7 or spake.arex(at)tulli.fi

  • Message follow-up
  • Processing of entry and exit declaration messages
  • Replying to customer enquiries regarding declaration messages

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Customs warehousing message declarations

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Identification in the e-services

Suomi.fi e-Identification and e-Authorisations will gradually be introduced for all of Customs’ e-services. The Katso ID is in use until all Customs customers have access to Suomi.fi authorisations. How to identify yourself and grant authorisations


Instructions regarding other e-services

 

Åland Islands Import Declaration Service
Monday to Friday 9 am–3 pm
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Import to the Åland Islands from the EU or from outside the EU

Åland Islands tax border information
Monday to Friday 9 am–3 pm

Trade between the Åland Islands and mainland Finland, advice concerning the ALA system and customs clearance

Intrastat declarations
Monday to Friday 9 am–12 am
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Attachment Upload Service
24/7
Port Traffic Declaration Service – Portnet
Monday to Friday 8 am–4 pm
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Message exchange technical support, businesses
Monday to Friday 7 am–6 pm
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Technical support, technical message follow-up and technical customer testing, responding to technical problems related to declaration messages

Authorisation Service
Monday–Friday 8 am–4 pm
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