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Offices that offer services only by prior appointment

Customer service hours for offices that offer services by appointment are from Monday to Friday, 8.00–16.15. 

Please note the exceptions:  

  • From 12 June 2023, Mariehamn Customs in Åland provides service on Mondays and Fridays at 12‒16.15 without an appointment. Other weekdays, service is only available by appointment. Please book your appointment no later than the day before via e-mail at mariehamnstull@tulli.fi. If needed, you can also book your appointment by phone via the Customs Information Service.
  • In Kotka, services are offered both by appointment and without an appointment. 

Check this page for specific contact information and service hour details.

Please book your service appointment at least two hours in advance by email or by phone. If you are booking an appointment for 8.00 the following day, please do so no later than two hours before the end of service hours the day before. Check the contact details of the customs office on this page.

Check this page for any specifications on booking appointments in the contact details of the customs office.  

  • Endorsement of EUR.1 and A.TR. certificates in urgent matters. Non-urgent certificates should be sent to Kotka Customs for endorsement by mail. 
  • Confirmation of T2L and T2LF forms
  • Confirmation of INF forms
  • Confirmation of ATA Carnets and NATO 302 forms
  • Export licences that require entries by customs officials
  • Entries to wine certificates
  • Customs clearance of cars imported as removal goods by private persons from outside the EU
  • Starting and, if necessary, discharging a transit procedure (also applies to TIR Carnets)
  • Customs clearance of removal goods imported by private persons
  • Identifying a person in connection with an ID control
  • oral customs declaration on a free-of-charge and random consignment from one private individual to another, not containing any restricted products (for example, a gift item)
  • buying a Frontier Motor Liability Insurance for a vehicle.


Helsinki/Vuosaari
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Vuosaari harbour
Vuosaari mobile group
Hanko
Länsisatama, 10900 Hanko
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Hanko mobile group

Mariehamn
Street address: Hamnterminalen, Hamngatan 24, 22100 Mariehamn
Postal address: PO Box 40, AX-22101 Mariehamn, Åland
Mon and Fri 12.00-16.15. Other weekdays, service is only available by appointment. Please book your appointment no later than the day before via e-mail at mariehamnstull@tulli.fi.
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skattegrans@tulli.fi:
Åland Islands tax border information

In this customs office, you can pay your customs invoice in cash or by card


Turku
Street address: Pansiontie 45, 20210 Turku
Postal address: PO Box 386, 20101 Turku
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Southwest Finland mobile group

Pori
Merisatamantie 4, 28880 Pori
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Satakunta mobile group

Rauma
Hakunintie 28, 26100 Rauma
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Satakunta mobile group

Tampere
Street address: Patamäenkatu 18, 33900 Tampere
Postal address: PO Box 133, 33101 Tampere
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Pirkanmaa mobile group

Vaasa
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Ostrobothnia mobile group
Customs office issuing customs clearance carnets by post only

Kokkola
Satamatullintie 3, 67900 Kokkola
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Ostrobothnia mobile group
Customs office issuing customs clearance carnets by post only


Kotka
Merituulentie 424, 48310 Kotka (Mussalo)
  • Monday to Friday without appointment 8.00-11.00.
  • Monday to Friday by appointment 11.00-16.15. Book the appointment at 0295 527 012 or kotka.tulliselvitys(at)tulli.fi.
  • Saturday 8.00–22.00 and Sunday 8.00-16.00 by appointment. Book the appointment by 14.15 the previous day at 0295 527 170 or kotka.liikkuvaryhma(at)tulli.fi.

Border control and visa services, victualling, shipping permits: 
Weekdays after office hours, Saturdays 8.00-22.00 and Sundays 8.00-16.00 tel. 040 332 5203

Endorsement of EUR.1. and A.TR. movement certificates by post:
Kotka Customs
Certificates
Merituulentie 424
48310 Kotka

In this customs office, you can pay your customs invoice in cash or by card.

Vainikkala
Rajamiehentie 46, 54270 Vainikkala
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Nuijamaa mobile group

Tornio
Tullipuistonkatu 6, 95401 Tornio
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Bay of Bothnia mobile group
Customs offices issuing customs clearance carnets

Oulu
Veteraanikatu 9, 90130 Oulu
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Bay of Bothnia mobile group
Customs office issuing customs clearance carnets