Direct message exchange

Direct message exchange is a service through which Customs’ business customers can send and receive messages via the internet without using a data communications operator.

Direct message exchange is available in the following data systems of Customs:

  • Entry summary declarations in maritime, rail and road transports and exit declarations (AREX system)
  • Customs clearance: declarations for import, warehousing and other import declarations for special procedures, temporary storage declarations of carriers and storage operators, transit declarations and Åland tax border declarations (UTU system)
  • Export declarations (ELEX system)
  • Statistical declarations on intra-EU trade (Intrastat system)

Using the service requires an authorisation for message exchange from Customs.


Any questions?

Instructions regarding special matters (authorisations, guarantees and initiating message declaration)
Mon–Fri 8 am–4.15 pm

For example, you can ask about following subjects:

  • when to apply for an authorisation that is granted by Customs and which are the authorisation requirements
  • when is a guarantee required of me
  • when to initiate message declaration and what does it require of my company.

We aim to answer your enquiry no later than within three working days. If the matter is urgent, you can call the “General instructions for businesses” service number.