Direct message exchange

Direct message exchange is a service through which Customs’ business customers can send and receive messages via the internet without using a data communications operator.

The service is available with the following data systems of Customs:

  • Entry: Temporary storage declarations lodged by transport companies and temporary storage operators (UTU)
  • Exit declarations (AREX system)
  • Customs Clearance Service: Customs warehousing declarations and Import declarations for businesses (UTU system)
  • Import declarations for businesses – special procedures (ITU system)
  • Export declarations (ELEX system)
  • Transit declarations (NCTS transit system)
  • Statistical declarations on intra-EU trade (Intrastat system)
  • Åland tax border declarations for businesses (national tax border declarations)
  • VAT declarations pertaining to the Åland tax border (ALA system)

Using the service requires an authorisation for message exchange from Customs.


Any questions?

Instructions regarding special matters (authorisations, guarantees and initiating message declaration)
Mon–Fri 8 am–4.15 pm

For example, you can ask about following subjects:

  • when to apply for an authorisation that is granted by Customs and which are the authorisation requirements
  • when is a guarantee required of me
  • when to initiate message declaration and what does it require of my company.

We aim to answer your enquiry no later than within three working days. If the matter is urgent, you can call the “General instructions for businesses” service number.