Message exchange, contact information for businesses

E-services’ user support (also the Åland declarations)
24/7 (message declaration support), Monday to Friday 8 am–6 pm (other e-services’ user support)

 

 

Transit follow-up
Mon–Fri 8 am–4 pm
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You can ask about

  • transit follow-up 
  • monitoring the discharge of the transit procedure
  • supervision of unloading.
Message exchange technical support
Mon–Fri 7 am–6 pm
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You can ask about

  • message exchange 
  • technical message follow-up and technical customer testing
  • technical problems related to declaration messages.
Consumer protection
Mon–Fri 8 am–4 pm
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You can ask about

  • consumer protection
  • assignments to take samples of imported goods
  • health and quality inspections of fruit and vegetables.
Requests to customers for statistical information on import and export customs declarations

tilastokysely.tuonti@tulli.fi (imports)
tilastokysely.vienti@tulli.fi (exports)

Send your answers to these addresses, if Customs has sent you an inspection request concerning information you provided.  No advice is available at these addresses.