Private persons can identify themselves using their online bank IDs, if they have online bank agreements with their own banks. Businesses must log in using a Katso ID issued by the Finnish Tax Administration.
How do I get the right kind of Katso ID for my company, so that I can use Web Export as an identified user?
Companies log in to the service using their Katso IDs (a Master User ID or a Katso ID with which the authorisation contained in the ‘CUSTOMS-Customs clearance' role is associated). The Finnish Tax Administration provides Katso IDs free of charge.
If there are other employees, in addition to the master user, who also need Katso IDs for transactions with Customs, the following measures have to be taken in order to set up the right kind of Katso ID:
1. The master user of the company has to set up a Katso Sub-ID for another person.
2. The holder of a Katso Sub-ID must upgrade it into a Katso ID. At the same time, this person can also print out a list of one-time passwords.
3. The master user of the company grants an authorisation containing the role CUSTOMS-Customs clearance to the employee’s upgraded Katso ID.
4. Before the ID is enabled, the employee who has been granted an authorisation must accept the authorisation by logging into the Katso Management Application using the Katso ID.
Web Export can also be used without any identification. However, if there are several export transactions, identification is recommended, because exporters may benefit from it, e.g. they will able to use the search facilities and receive the decisions and messages relating to the declaration to his computer.
How can an identified exporter know that the declaration has been accepted and that they can wait for the decision on release and the export accompanying document (EAD) to be displayed on the declaration cover page?
On the declaration sending page, an identified exporter sees the declaration reference numbers (web reference) and the text “The sent declaration was successfully received by the Customs export system”. The message “The declaration has been released for the procedure”, as well as the links to the decision on release and to the EAD will be displayed on the declaration cover page.
If the exporter has provided an e-mail address in the declaration, information on the messages displayed in the Web Export program will be e-mailed to the exporter. No decisions (decision on release, decision on release with confirmation of exit) will be sent to the e-mail address.
After I’ve sent the declaration, why will the Web Export program display the reference numbers and a notification that the declaration has been received by the Customs export system, but no information on the release for the procedure and on the decisions is displayed on the declaration cover page?
If no information on the release for the procedure is automatically displayed on the declaration cover page, the sent declaration is in manual processing at Customs. The export goods may be subject to export restrictions, they may require the presentation of a licence or Customs may request further information relating to the declaration. The exporter shall wait for Customs to contact them (request for additional information, error message), so that the processing of the declaration can be completed and that the exporter can print out the decision on release and the accompanying document (EAD) from the Web Export program.
Why doesn’t the Web Export program display an error message every time compulsory data are missing, before the declaration is sent - instead, the user gets first a notification that the declaration has been received by Customs and then a rejection, because compulsory data are missing?
When data are being entered, the Web Export program performs certain field checks (compulsory fields have been filled in before moving to the next page), but other data checks are performed by the Customs export system after the declaration has been sent.
The Web Export program processes the data one page at the time, and some data item may be compulsory because of another data item entered in another field in the program. These interdependencies between data items can only be checked after the declaration has been sent, by the Customs export system.
How can an unidentified exporter know when the decision on release relating to the export declaration and the export accompanying document (EAD) can be collected from the customs office?
If the sent export declaration is successfully received by the export system of Customs, a web reference will be displayed on the declaration sending page of the Web Export program (Declaration identifier: NETT000012345).
On the declaration cover page, the following message is displayed for an unidentified user: “The declaration has been accepted for processing.”
This means that the declaration has passed the checks in the Customs export system and can be released for the export procedure at Customs. Customs check the documents and possibly also the presented goods.
If errors are detected in the declaration, the Customs export system sends a rejection notification to the user. The errors in the declaration must be corrected, and then the declaration is resent to the Customs export system.
From which customs office can an unidentified exporter collect the decision on release and the export accompanying document (EAD)?
The customer can collect these documents from the closest open customs office in Finland.
What do I take with me when I come to the customs office to get a decision on release?
You must have with you the goods and the commercial document (e.g. invoice or pro forma invoice) declared in the customs declaration and possible other documents when you come to the customs office to have the export declaration released for the procedure. If the export goods are subject to licences, all the documents relating to the licence must be presented.
How do I know what data and to what field I must key in?
In the Help window, you can open a help dialog box related to the field to be filled in. By positioning the mouse pointer over the top of the Help window, you can move and place it elsewhere the screen. You can hide the help by choosing the Hide Help option.
What does the ‘Save as Draft’ button mean?
The ‘Save as Draft’ button is displayed for an identified user. By clicking it the user can save the data of an unfinished declaration and continue entering the data later. When the declaration is saved, the declaration gets a unique identifier beginning with NETT. By using this identifier, the declaration can be retrieved later for editing.
When is declaration D used?
Declaration D means a declaration lodged in advance. An identified declarant can submit a declaration in advance by declaring the date of presentation of the goods, when the goods are ready to be released for the export procedure (the declaration is submitted on Monday and the goods are ready to be released on Wednesday). When the date of presentation has been reached, the Customs export system releases the declaration for the export procedure, and the customer automatically receives the decision on release and the export accompanying document (EAD) in Web Export.
Why aren't all the compulsory fields marked with an asterisk?
Some of the data items are conditionally compulsory, depending of the occurrence of another data item. Therefore it is not possible to mark every such field with an asterisk.
Example: If the mode of transport is 5 (postal transports), the identity and nationality of the means of transport may not be entered.
For the most commonly used modes of transport, 1 (sea transport), 3 (road transport) and 4 (air transport), the identity and nationality of the means of transport must be entered.
When is the exceptional export date used?
The exceptional export date is used only in the case of default on the declaration obligation and the declaration is submitted after the goods have left the Community.
The exceptional export date is also used when an identified customer submits a ZPM declaration (export of electricity or export by pipeline).
How is the number of packages entered, when there is one package and several goods items (commodity codes)?
For the first item, enter 1 as the number of packages + the package type as well as the marks and numbers on packages. For the second item, enter 0 as the number of packages + the package type as well as the marks and numbers on packages. For the third item, enter 0 as the number of packages + the package type as well as the marks and numbers on packages etc.
You must enter exactly the same package types and the same marks and numbers on packages for each item and write these data in exactly the same way.
How shall I enter the total number of packages for an item to be cleared?
The total number of packages is the sum of the number of packages or the number of pieces entered for the goods items. The Web Export program displays first on the ‘Data on the item to be cleared’ screen 0 (zero) for the number of packages. The data element need not and should not be changed, as the Web Export program automatically calculates the number of packages from the goods items, but displays it only after the package details have been entered for the goods items.
What is the goods item supplementary measurement unit and when is it used?
In addition to the net mass, the supplementary measurement unit, e. g. number of pieces, must be declared for certain commodity codes. If a supplementary measurement according to Taric must be entered for the commodity code, the program shows the field where the supplementary measurement is entered by clicking on the ‘Search additional data on commodity code’ button. The Web Export program displays the field where the supplementary measurement is entered as well as the supplementary measurement unit after the field.
The link http://ec.europa.eu/taxation_customs/dds2/taric/taric_consultation.jsp?Lang=en takes you to TARIC Consultation, where you can search the commodity code for the goods and check whether a supplementary measurement unit must be entered for the commodity code.
When can an export declaration be rectified?
In the case the customer notices incorrect data in the submitted export declaration, after Customs have released the goods declared in the export declaration for export. A rectification request can also be submitted, under certain conditions, after the goods have exited the customs territory of the EU. Customs may also request to rectify the details on an export declaration, e.g. after a goods control or when Customs request for a correction of statistical information on foreign trade.
When can a rectification request be made?
A rectification request has to be submitted immediately after the mistake is noticed and, at the latest, within one year from the date when Customs accepted the export declaration that needs to be rectified.
What data cannot be rectified?
- The export customer's address details
- As a rule, the customs procedure is not rectified
- Information on customs procedures with economic impact are not rectified in export declarations with exit confirmation
- All information in export declarations for excise goods are not rectified
- Transport and container information is rectified only in certain situations
- Information on place of exit is not rectified
Where can I find more information on rectification?
>>export ELEX: customer instruction No. 35
When can an export declaration be cancelled?
Cancellation of an export declaration at the exporter’s or his representatives request is allowed if the goods in the export consignment will not be exported from the territory of the EU at all, or when it is no more reasonable to hold the goods under the declared procedure.
Where can I find more information about cancellation of declaration?
>>export ELEX customer instruction No. 35
What is a postal parcel?
For the definition of “postal parcel”, see http://www.posti.fi/english/parcels/.
>>http://www.tulli.fi/fi/yrityksille/vienti/postipakettiviennit/ (in Finnish only)
What to do when exporting postal parcels?
An identified customer can print out the decision on release and the export accompanying document (EAD) and enclose them to the postal consignment. When exporting postal parcels, the place of exit code for items exiting mainland Finland is, as a rule, the code of Postal Customs in Vantaa, FI015301. If the customer himself/herself doesn’t want to submit an export declaration for the postal consignment, he or she can make a contract with a forwarding agency on the export clearance.
An unidentified customer submits an export declaration using the Web Export program, and when he or she has got the release documents from the closest customs office, he or she encloses the export accompanying document (EAD) to the consignment. The parcel and the export accompanying document (EAD) will be delivered by post to Postal Customs in Vantaa, which will discharge the export procedure.
In the case of extensive interruptions of the web channel you can find notices on the Web Export front page >System info
Fallback procedure documents (fallback forms) can be found at:
If the Web interface of an individual exporter is unavailable, the Web Export Call Centre 020 690 629 may grant a permission to revert to fallback.
The exporter must complete and sign the fallback form and deliver it with the accompanying documents and goods to Customs.
Further information on the fallback procedures
Export fallback procedure
ELEX Customer Instruction No. 37/2011
Where can I find the export registration number of my company?
>> Tullin rekisteröityneet vientiasiakkaat (in Finnish only)
Where can I obtain further information on export?
>> Customer instructions