Customer services at Vuosaari Customs will be closed down on 1 June 2019
Finnish Customs will close down its customer services at Vuosaari Customs on 1 June 2019. The services at Vuosaari will be provided by making use of e-services and other alternative services. The re-organisation of the customer services is part of the digitalisation of Finnish Customs.
Most of Customs’ services are electronic, and most of our customers use them. The remaining service needs can be covered by using alternative services and the service for pre-booked appointments in certain limited situations. Customs Business Information can provide advice on the available service alternatives on a case-by-case basis.
Customer services were closed down at 21 customs offices in total
Behind the introduction of centralised customer services for the customs offices is a project initiated in 2014, which set out to evaluate the need for customer services at the customs offices. On 1 June 2019, Customs will have closed down the customer services at 21 customs offices in accordance with the project plan. The project will now end with Vuosaari.
“As the project draws to an end, we can say that, in general, our customers have been successful at finding our e-services and alternative services. Indeed, I wish to thank our customers for their flexibility, without which this project would not have been successful,” says Sari Bjong, Head of Tax Collection.
Re-organisation of customer services is part of the digitalisation of Customs
The customer services of Customs are now almost exclusively provided online, and, in the case of the Customs Information Service, by phone. Around 100 customs personnel have been affected by the changes brought by the project, and they have been assigned new duties. In Vuosaari, the changes affect eight personnel.
“The digitalisation of Customs involves streamlining processes and overhauling the customs clearance system and related systems. The growth of online trade volumes alone requires efficient processes and support systems. When we are efficient at using information flows concerning goods, we speed up deliveries of goods from sellers to buyers,” says Tom Ferm, Director of Customer Relations and Tax Collection.
Sari Bjong, Head of Tax Collection, tel. 040 332 5063
Tom Ferm, Director of Customer Relations and Tax Collection, tel. 040 332 2622