Posti, Customs and online purchases
Are you going to receive a package that needs to be cleared through Customs? Remember that
- Posti stores and transports packages that are to be cleared through Customs
- Customs helps the recipient of the package to clear it through Customs
You can clear your goods through Customs conveniently using Customs’ Import Declaration Service.
Packages which arrive in Finland and which are to be cleared through Customs remain at the customs warehouse in Vantaa until the recipient has cleared the consignment through Customs and has paid any possible import taxes. The postal service sends a notification of arrival to the recipient and transports the consignments that have been cleared through Customs from the warehouse, and handles possible returns of goods.
For any questions you might have regarding the transportation of the package, its location or the notification of arrival, please contact Posti, as Customs is not able to answer these questions.
You can also use the Posti item tracking service.
Points to consider
The recipient of a consignment is always responsible for clearing the goods through Customs.
If you have a Finnish personal ID number and Finnish online banking IDs, we recommend that you use our Import Declaration Service, free of charge 24 hours a day. You save time and effort when you do not have to visit a customs office.
Apart from online banking IDs for online customs clearance, you will need the order confirmation or the invoice for your purchase, as well as the data on the notification of arrival, which is also available at Posti’s item tracking service.
You can clear your postal consignment as soon as the item tracking service displays a notification saying that the delivery has arrived at the customs warehouse. You have to carry out customs clearance within 20 days of the arrival date. You can also wait for the notification of arrival from Posti.
If the combined value of the goods in a consignment does not exceed 22 euros or the consignment is a gift from a private individual and not worth more than 45 euros, you do not (with some exceptions) have to fill in a customs declaration or pay any taxes. You will need to send the following to Customs:
- the order confirmation, or some other account stating the gift and its value
- the arrival ID and your contact information
by email to lentoposti(at)tulli.fi for the parcel to be released. More information: The Customs website or the E-services telephone service, tel. +358 295 5206.
If you receive a gift you have to ask the sender to clarify what the gift is and how much it is worth, so that Customs can define whether it is a gift that can be released without customs clearance.
Gifts worth more than 45 euros are to be cleared through Customs, and import taxes are levied on them as for any other online purchase.
Read more: Clearing gifts through Customs