Posti, Customs and online purchases

Are you going to receive a package that needs to be cleared through Customs? Remember that

  • Posti stores and transports packages that are to be cleared through Customs
  • Customs helps the recipient of the package to clear it through Customs 

You can clear your goods through Customs conveniently using Customs’ Import Declaration Service.
Packages which arrive in Finland and which are to be cleared through Customs remain at the customs warehouse in Vantaa until the recipient has cleared the consignment through Customs and has paid any possible import taxes. The postal service sends a notification of arrival to the recipient and transports the consignments that have been cleared through Customs from the warehouse, and handles possible returns of goods.

For any questions you might have regarding the transportation of the package, its location or the notification of arrival, please contact Posti, as Customs is not able to answer these questions.

You can also use the Posti item tracking service.

Points to consider

The recipient of a consignment is always responsible for clearing the goods through Customs.

If you have a Finnish personal ID number and Finnish online banking IDs, we recommend that you use our Import Declaration Service, free of charge 24 hours a day. You save time and effort when you do not have to visit a customs office.

Apart from online banking IDs for online customs clearance, you will need the order confirmation or the invoice for your purchase, as well as the data on the notification of arrival, which is also available at Posti’s item tracking service.

You can clear your postal consignment as soon as the item tracking service displays a notification saying that the delivery has arrived at the customs warehouse. You have to carry out customs clearance within 20 days of the arrival date. You can also wait for the notification of arrival from Posti.

To make it easier to fill in the custom declarations, there are over 200 commodity codes for general items listed in the Import Declaration Service. To speed up the customs clearance procedure, it pays to check if the commodity code for your item can be found on the Customs website before logging on to the service. Observe that if a consignment has been sent from the Jersey Island, i.e. the Channel Islands, you do not need a commodity code at all.

Information on commodity codes is available from Web Declaration Support (tel. 0295 5206, Mon - Fri 8 a.m. to 6 p.m.) and the Customs Information Service (tel. 0295 5201, Mon - Fri 8 a.m. to 6 p.m.). You can also send e-mail to the Customs Information Service and enquire about commodity codes.

If the combined value of the goods in a consignment does not exceed 22 euros or the consignment is a gift from a private individual and not worth more than 45 euros, you do not (with some exceptions) have to fill in a customs declaration or pay any taxes. The recipient does have to send an order confirmation or a report regarding the gift and its worth, as well as the arrival ID and contact information, by e-mail to lentoposti(at) for the consignment to be released.

Observe that if you have ordered something from a private person, this does not constitute a gift, but trade.

If you receive a gift you have to ask the sender to clarify what the gift is and how much it is worth, so that Customs can define whether it is a gift that can be released without being cleared by Customs.

Gifts worth more than 45 euros are to be cleared by Customs and the usual import taxes are to be paid as for any other online purchase. 

Read more: Receiving gifts

Go to the Import Declaration Service

Contact us
Customs declarations, private customers
Monday to Friday 8 am–4 pm


Help us improve our site content

We want to improve our service, which is why your feedback is valuable to us. If you have ideas on how our web services could be developed further or if you wish to give us feedback, please let us know.

Send feedback