Customs clearance of a postal parcel after delivery

If an undeclared postal parcel has been delivered to your home address, you must clear the parcel afterwards by sending Customs a free-form request to clear the consignment.

With the request, please enclose the order confirmation or the invoice – as well as the certificate of origin (scanned), if applicable – and send it primarily to the e-mail address kirjaamo(at)tulli.fi

or to the address:

Finnish Customs
P.O. Box 512
00101 Helsinki

Always provide your personal identity code in full or your Business ID in the request.

Also provide the following details:

  • date of arrival of the consignment and whether it arrived by post or was delivered by courier
  • country of dispatch and country of origin of the goods
  • for determining the commodity code, a full goods description in Finnish and purpose of use of the goods.

When Customs has processed your request, you will be sent a customs clearance decision on the matter to the address you provided in your request. Your request will be processed in approximately 1–2 months. 

Points to consider

It’s possible that you’ve previously been delivered a postal parcel requiring customs clearance directly to your home due to incorrect or illegible markings on the dispatch note on the parcel. Nevertheless, you are still required to clear the consignment in such cases.

It’s possible that a forwarding company has taken care of the customs clearance on your behalf.


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Contact us
Customs declarations, private customers
Monday to Friday 8 am–6 pm

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