Ordering goods online

These pages contain guidance for consumers who order and buy goods online. Here you can find information about online shopping, restrictions, import duties and taxes, customs clearance and appeals.

The guidance does not apply to games, music or software when these are downloaded directly from the internet. You do not have to declare these to Customs nor pay any import duties for them.

There is separate guidance on gift consignments. See: Gift consignments

Customs clearance of online purchases

In the picture below, you can see the stages of the customs clearance process.  When you click on the icons you’ll find more information about the most important things you need to know or do at each stage of the process.

Do your purchase online

The parcel arrives in Finland at the carrier’s warehouse. The carrier sends you an arrival notice, after which you are to clear the consignment through Customs.

Clear your parcel online


The carrier delivers the parcel to you

Cancelling and returning your purchase


Appeal form and completion instructions


Commodity code
Import Declaration Service

More on restrictions


The map allows you to check which countries are part of the customs territory and the fiscal territory of the EU and which countries are part of the customs territory but not the fiscal territory.

In terms of customs clearance and import taxation, it is crucial from where the goods you have ordered are dispatched, and whether goods dispatched from within the EU have been produced in or customs cleared into the EU.


  • EU countries
    • EU’s customs and fiscal territory
    • Countries and territories that are in a customs union with the EU
    • Countries and territories that are part of the customs territory but not
  • EEA countries


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