Ordering goods online

These pages contain more information about online shopping, restrictions, import taxation, customs clearance and appeals.

When the item you have ordered is delivered to you from EU’s customs and fiscal territory (i.e. from another EU country) and the item is either manufactured or cleared in that country, Customs does not collect taxes on the item and you do not have to clear it through customs. 

Furthermore, you do not have to declare to Customs or pay any import duties on games, music and computer games downloaded directly from the internet.

See also:



Customs clearance of online purchases

In the picture below, you can see the stages of the customs clearance process.  When you click on the icons you’ll find more information about the most important things you need to know or do at each stage of the process.

Do your purchase online

The parcel arrives in Finland at the carrier’s warehouse. The carrier sends you an arrival notice, after which you are to clear the consignment through Customs.

Clear your parcel online


The carrier delivers the parcel to you

Cancelling and returning your purchase


Appeal form and completion instructions


Customs duty calculator
Commodity code
Import Declaration Service

More on restrictions


The map allows you to check which countries are part of the customs territory and the fiscal territory of the EU and which countries are part of the customs territory but not the fiscal territory.

In terms of customs clearance and import taxation, it is crucial from where the goods you have ordered are dispatched, and whether goods dispatched from within the EU have been produced in or customs cleared into the EU.


  • EU countries
    • EU’s customs and fiscal territory
    • Countries and territories that are in a customs union with the EU
    • Countries and territories that are part of the customs territory but not
  • EEA countries

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