Import Declaration Service

A postal consignment with a notice of arrival sent by Posti

When you receive a notice of arrival of the subsequent delivery, call Customs on 0295 5206. Before calling, ensure that you have all the necessary details and documents on hand:

  • customs clearance number
  • order confirmation or invoice
  • arrival ID for a subsequent postal consignment. 

You can visit a customs office that handles postal clearances or you can commission a forwarding company to handle the consignment. The import forwarding of postal consignments is handled by Posti.


The freight carrier sends the notice of arrival to the consignee. You need the information on it when you submit the customs declaration. The postal consignment can be cleared as soon as the following text appears in Posti’s item tracking service: "Delivery has arrived at the customs warehouse. You have to carry out customs clearance within 20 days of the arrival date”. If you have not received a notice of arrival, contact the carrier if necessary.


The freight carrier only sends a notice of arrival for a consignment that needs to be cleared through Customs. On the arrival notice, the arrival ID for the postal consignment may end in an EU country code, even though the consignment originally was dispatched outside the EU.

Always declare the actual country of consignment.


Postal consignments can be cleared free of charge via Customs’ Import Declaration Service.

Bear in mind that regarding freight consignments (not postal consignments), the carrier may charge you for clearing the consignment yourself. Check the service fees from the carrier.


You can submit a customs declaration in the Import Declaration Service on behalf of another person if you have a power of attorney. The authorisation can be given either verbally or in writing. You can fill in and print out a complete power of attorney here for signing: Open power of attorney.

Having been authorised, you commit to submitting the customs declaration and paying the import duties on behalf of the recipient of the consignment.

Instructions for the authorised person: Log into the Import Declaration Service using your online banking IDs. Submits the declaration in your own name and provide your own details as recipient details. Provide the name of the person whose consignment is in question in the field “Name of the recipient” e.g. Anna Anybody/Andy Anybody.

Posti delivers the postal consignment directly to the recipient stated in the consignment or to the post office closest to the recipient even though the customs declaration is lodged by an authorised person.

The warehouse keeper storing the freight consignment releases or delivers the consignment to the recipient.


You may authorise another person to clear a consignment and pay the import duties to Customs on your behalf via the Import Declaration Service. The authorisation can be given either verbally or in writing. You can fill in and print out a complete power of attorney here for signing: Open power of attorney

Instructions for the authorised person: Log into the Import Declaration Service using your online banking IDs. Submits the declaration in your own name and provide your own details as recipient details. Provide the name of the person whose consignment is in question in the field “Name of the recipient” e.g. Anna Anybody/Andy Anybody.

Posti delivers the postal consignment directly to the recipient stated in the consignment or to the post office nearest to the recipient.

The warehouse keeper storing the freight consignment releases or delivers the consignment to the recipient.


Ask the sender for an order confirmation, an invoice, a receipt or some other credible proof of the value of the goods. Please note! A bank statement or bank receipt is not sufficient proof of the value of the goods.


If you don’t wish to receive the consignment, you should not clear it. If the consignment is not cleared within 20 days, the consignment will be returned to the sender. In the case of ordered goods, inform the seller that you have cancelled your purchase.

Before the expiration of the storage time you may notify Posti that you refuse to receive the consignment and that you wish for it to be returned to the sender.


                            

Contact us
Customs Information Service, Private customers
Monday to Friday 8 am–4 pm

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