Import Declaration Service

Check with the post office in which stage of the transport the parcel was lost.

1. If your parcel was lost during transportation after customs clearance in Finland, the import taxes will not be refunded by Customs; you should claim damages from Posti.

2. If Posti has returned the parcel to the sender, you may apply for correction with a free-form application or with Customs’ form 643 (pdf, in Finnish)

Ask Posti to give you a verification on the return of the parcel to the sender or print out the return verification yourself from the tracking service on Posti´s website. More information on submitting appeals.


You can apply for repayment of the import duties and taxes if, for example, you have sent the goods back to the seller outside the EU or if the value of the goods was incorrectly declared.

Send the free-form application for a revised decision to the Customs registry office by email to kirjaamo(at)tulli.fi, or by post to Finnish Customs, Applications for a revised import decision, P.O. Box 512, 00100 Helsinki.

Enter all required information in the application for a revised decision and attach copies of all documents.  

 


Send a request for a repayment of the double payment by email to Customs’ Tax Ledger at veroreskontra(at)tulli.fi. In the repayment request, provide the

  • customs clearance number
  • payment reference
  • account number IBAN and BIC for the repayment
  • name and contact information.

Before you receive the postal parcel, you must pay the interest due for late payment. You can find out the sum of the interests by calling Customs’ Declaration Support, private customers, tel. +358 (0)295 5206.


Customs does not send separate customs invoices. The customs clearance decision is also a customs invoice.


You can pay the taxes in three different ways:

  1. Use online banking to pay directly via the Import Declaration Service.
    It is recommended that you pay the customs clearance decision via an online bank while submitting the customs declaration in the Import Declaration Service.  After payment, Customs immediately informs Posti / Posten Åland that the postal parcel may be delivered to the customer. You can keep track of your consignment through Posti’s tracking service “Item tracking”.
  2.  Paying at a customs office.
    Also in cases where you pay the customs clearance decision at a customs office, Customs immediately informs Posti/Posten Åland that the goods can be delivered to the customer. Keep track of your consignment through Posti’s tracking service “Item tracking”.
  3. Paying at a bank or with online banking by other means than through the Import Declaration Service.
    If you pay the customs clearance decision at a bank or with online banking by other means than through this online service, Customs’ account number and payment reference can be found in the customs clearance decision. The payment data will be transferred from the bank to Customs in a couple of days, and only then will Customs inform Posti/Posten Åland that the goods can be delivered to the customer.

Call Customs’ Online Declaration Support, private customers, tel. +358 (0)295 5206, and state that you do not wish to receive the goods. Customs withdraws the unpaid customs clearance decision and notifies Posti that you wish to return the consignment.


The import taxes can only be paid directly from your bank account when using the Import Declaration Service. Credit functions cannot be used.


The situation can be rectified. Contact Customs’ Online Declaration Support, private customers, tel. +358 (0)295 5206.


You do not need to attach documents to the electronic customs declaration. If necessary, Customs sends a separate request for documents by email. You can reply by sending the requested documents to Customs by email.

Documents can be attached and sent with the customs declaration via the “attachments” tab. Attaching documents to the customs declaration is not mandatory, but it can speed-up the processing of your declaration, since Customs will not have to request them separately.


The price and the postage and handling costs are always declared in the same currency and sum as the invoice.


The standard VAT rate for imported goods is 24 percent. Exceptions to this are, for example, foodstuffs (14%), books and works of art (10%) and periodicals that have standing subscriptions for at least one month (10%). If you declare a reduced VAT rate, Customs checks if the prerequisites have been met.


The weight is usually declared with the notice of arrival. The Weight is mandatory information in customs declarations. If you don’t know or cannot find out the weight of your consignment, provide an estimate.


No, you do not. The product’s commodity code is not declared if the consignment is transported from the Channel Islands  (including Jersey).


First you declare the country of consignment as GB (Great Britain).

Then tick the box “import from Channel Islands or Canary Islands” in the customs declaration. Then choose “Channel Islands (Jersey or Guernsey)”.


For the sake of clarity, clear the whole consignment when every part of the split consignment has arrived. Up to five arrival IDs may be included in one customs declaration. However, the postal consignment has to be cleared and the taxes have to be paid within 20 days.

Posti will automatically return consignments that have not been cleared and paid for within the time limit.


All the arrival ID’s of parcels in the same consignment should be entered in the customs declaration, so that the parcels can be released from Posti’s warehouse after customs clearance and payment of taxes.  You can enter several notices of arrival in the Import Declaration Service in section Saapumistunnus (Arrival ID) (a maximum of 5 notices) by clicking Lisää seuraava (Add next).


For the declaration to be accepted, the declarant and the recipient must be the same person. The Import Declaration Service will require that the personal ID that is declared, belongs to the person whose banking ID number is being used. 

The name of the person whose personal ID is entered is included in the declaration, i.e. the person whose banking ID is being used. This person is also declared as the consignee of the goods.

Posti will deliver the parcel to the actual recipient based on the information on the parcel, and not according to the name and address information given in the customs declaration.


Yes, you can. You can submit a customs declaration with your own name and personal identification number (hetu) on behalf of someone else through the Web Import service if that person has given you permission (power of attorney) to do so.

In online clearance for private persons, the banking ID numbers of someone other than the person who purchased the goods may be used for identification if the persons in question have agreed on such an arrangement. In such cases, the Import Declaration Service will require that the personal identification number that is declared, belongs to the person whose banking ID number is being used. The name of the person whose personal identification number is entered is included in the declaration, i.e. the person whose banking ID is being used. This person is also declared as the consignee of the goods.

Posti will deliver the parcel to the actual recipient based on the information on the parcel, and not according to the name and address information given in the customs declaration.


You can submit a customs declaration in the Import Declaration Service on behalf of another person if you have a power of attorney. The authorisation can be given either verbally or in writing. You can fill in and print out a complete power of attorney here for signing: Open power of attorney.

Having been authorised, you commit to submitting the customs declaration and paying the import duties on behalf of the recipient of the consignment.

Instructions for the authorised person: Log into the Import Declaration Service using your online banking IDs. Submit the declaration in your own name and provide your own details as recipient details. Provide the name of the person whose consignment is in question in the field “Name of the recipient” e.g. Anna Anybody/Andy Anybody.

Posti delivers the postal consignment directly to the recipient stated in the consignment or to the post office closest to the recipient even though the customs declaration is lodged by an authorised person.

The warehouse keeper storing the freight consignment releases or delivers the consignment to the recipient.


You can authorise another person to clear a consignment and pay the import duties to Customs on your behalf via the Import Declaration Service. The authorisation can be given either verbally or in writing. You can fill in and print out a complete power of attorney here for signing: Open power of attorney

Instructions for the authorised person: Log into the Import Declaration Service using your online banking IDs. Submit the declaration in your own name and provide your own details as recipient details. Provide the name of the person whose consignment is in question in the field “Name of the recipient” e.g. Anna Anybody/Andy Anybody.

Posti delivers the postal consignment directly to the recipient stated on the consignment or to the post office nearest to the recipient.

The warehouse keeper storing the freight consignment releases or delivers the consignment to the recipient.


Ask the sender for an order confirmation, an invoice or some other credible proof of the value of the goods. Please note! A bank statement or bank receipt is not sufficient proof of the value of the goods.


If you don’t wish to receive the consignment, you should not clear it. If the consignment is not cleared within 20 days, the consignment will be returned to the sender. In the case of ordered goods, inform the seller that you have cancelled your purchase.

Before the expiration of the storage time you may notify Posti that you refuse to receive the consignment and that you wish for it to be returned to the sender.


A postal consignment with a notice of arrival sent by Posti

When you receive a notice of arrival of the subsequent delivery, call Customs on 0295 5206. Before calling, ensure that you have all the necessary details and documents on hand:

  • customs clearance number
  • order confirmation or invoice
  • arrival ID for a subsequent postal consignment. 

You can visit a customs office that handles postal clearances or you can commission a forwarding company to handle the consignment. The import forwarding of postal consignments is handled by Posti.


The freight carrier sends the notice of arrival to the consignee. You need the information on it when you submit the customs declaration. The postal consignment can be cleared as soon as the following text appears in Posti’s item tracking service: "Delivery has arrived at the customs warehouse. You have to carry out customs clearance within 20 days of the arrival date”. If you have not received a notice of arrival, contact the carrier if necessary.


The freight carrier only sends a notice of arrival for a consignment that needs to be cleared through Customs. On the arrival notice, the arrival ID for the postal consignment may end in an EU country code, even though the consignment originally was dispatched outside the EU.

Always declare the actual country of consignment.


Postal consignments can be cleared free of charge via Customs’ Import Declaration Service.

Bear in mind that regarding freight consignments (not postal consignments), the carrier may charge you for clearing the consignment yourself. Check the service fees from the carrier.


                            

Contact us
Customs Information Service, Private customers
Monday to Friday 8 am–4 pm

Contact Customs Information

The cost of a call from a landline or mobile phone subscription is 0 cents/min + local network charge/ standard mobile rate.
In car tax matters, kindly contact the Tax Administration (vero.fi)

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