Frequently asked questions

This is our FAQ page.

You can browse the most popular topics or write your question in the field below.


Ordering goods online

A private person is not allowed to obtain or receive by mail, as a goods shipment or by any other means from a country outside of Finland tobacco products, electronic cigarettes or nicotine-containing liquids purchased from a trader by means of distance communication. 

Read more: Ordering tobacco products online

 


It is prohibited to acquire and receive oral tobacco (snus), chewing tobacco and nasal snus from outside Finland by mail or in any other corresponding way.

Read more: Ordering tobacco products online


If you don’t wish to receive the consignment, you should not clear it. If the consignment is not cleared within 20 days, the consignment will be returned to the sender. In the case of ordered goods, inform the seller that you have cancelled your purchase.

Before the expiration of the storage time you may notify Posti that you refuse to receive the consignment and that you wish for it to be returned to the sender.


Customs clearance

Consignments cannot be cleared through Customs in advance.

You can clear a postal consignment once you’ve received the notice of arrival. The notice of arrival can also be sent in electronic format.

The postal consignment can be declared once the following text is displayed in Posti’s item tracking service: “The delivery has arrived at the customs warehouse. You have 20 days from the day of the delivery to take care of the customs declaration.”

 


The postal consignment can be declared as soon as the following text is displayed in Posti’s item tracking service: “The delivery has arrived at the customs warehouse. You have 20 days from the day of the delivery to take care of the customs declaration.”

If you have queries, contact Posti, since Customs does not send arrival notifications. Nor does Customs transport or store any consignments.

Read more: The roles of Posti and Customs in online purchases

 


If you don’t know or you can’t find out the contents of the postal consignment even from its sender, you can make a forwarding agreement with Posti, in which case Posti takes care of the customs clearance. The service is subject to charge. You can contact Posti on 020 451 5900 or huolinta(at)posti.com.

PLEASE NOTE. Customs will not find out the contents of consignments at the request of customers.

Read more: The roles of Posti and Customs in online purchases

 


Ask the sender for an order confirmation, an invoice, a receipt or some other credible proof of the value of the goods. Please note! A bank statement or bank receipt is not sufficient proof of the value of the goods.


Customs control

Section 66 of the Tobacco Act provides for time limits on passenger imports of tobacco products and nicotine fluids from non-EEA countries. Similar time limits are implemented through alcohol legislation for restricting imports of alcoholic beverages by passenger on trips of short duration.

According to the government proposal for a Tobacco Act, time limits are implemented for preventing illegal trade in tobacco products, and for preventing the entry into the Finnish market of tobacco products that are in violation of the Tobacco Products Directive.

Customs supervises and controls arriving and departing goods and passenger traffic. Customs supervises compliance with time limits concerning imports of tobacco products and nicotine liquids in connection with other customs enforcement through passenger and goods control measures aimed at different forms of traffic.

Read more: Bringing back tobacco


No, they won’t.

The radiation from Customs’ x-ray scanners has no effect on either foodstuffs or film materials.

Read more: Customs control


No. Before the vehicle is scanned, the driver assures Customs in writing that there is no one in the vehicle. Nevertheless, the radiation dose received during a scan is so small as not to pose any danger to humans. A normal medical x-ray examination gives a higher radiation dose to a patient.

Customs does not under any circumstances scan people. Customs can order a person to undergo a bodily search that is performed in the form of an x-ray examination. The x-ray examination of a person is a medical procedure and is always undertaken under the supervision of a doctor.

Read more: Customs control

 


To carry out a customs inspection of a person does not require any evidence or suspicion of any offence. The selection is based on a risk assessment or other observation made by Customs.

According to a decision by the Parliamentary Ombudsman, stopping a person and discussing with him or her does not yet constitute a customs inspection.

Read more: Customs control

 


Travelling

If retail packages of tobacco products do not bear the required health warning images in Finnish and Swedish, you are not allowed to bring more than 200 cigarettes to Finland even by paying taxes.

Read more: Bringing back tobacco


A private person is allowed to bring to Finland no more than a total of 1 000 grams of chewing tobacco, nasal snus and oral tobacco (snus) in one calendar day for personal use. The said products cannot be brought to the mainland as gifts. It is prohibited to acquire and receive chewing tobacco, nasal snus and oral tobacco from outside Finland by mail or in any other corresponding way.

To bring in tobacco products you must be aged 18 or over.

Read more: Bringing back tobacco


Section 66 of the Tobacco Act provides for time limits on passenger imports of tobacco products and nicotine fluids from non-EEA countries. Similar time limits are implemented through alcohol legislation for restricting imports of alcoholic beverages by passenger on trips of short duration.

According to the government proposal for a Tobacco Act, time limits are implemented for preventing illegal trade in tobacco products, and for preventing the entry into the Finnish market of tobacco products that are in violation of the Tobacco Products Directive.

Customs supervises and controls arriving and departing goods and passenger traffic. Customs supervises compliance with time limits concerning imports of tobacco products and nicotine liquids in connection with other customs enforcement through passenger and goods control measures aimed at different forms of traffic.

Read more: Bringing back tobacco


No, they won’t.

The radiation from Customs’ x-ray scanners has no effect on either foodstuffs or film materials.

Read more: Customs control


Åland

You are allowed to bring in two litres of beer free of tax from or to the Åland Islands. Otherwise, the same quantity limitations that apply to imports from outside the EU also apply to imports from Åland, as well as from the Canary Islands.

Read more: Bringing back alcohol

 


Moving to/from Finland

Gift consignments

If you don’t know or you can’t find out the contents of the postal consignment even from its sender, you can make a forwarding agreement with Posti, in which case Posti takes care of the customs clearance. The service is subject to charge. You can contact Posti on 020 451 5900 or huolinta(at)posti.com.

PLEASE NOTE. Customs will not find out the contents of consignments at the request of customers.

Read more: The roles of Posti and Customs in online purchases

 


If you receive a gift you have to ask the sender to clarify what the gift is and how much it is worth, so that Customs can define whether it is a gift that can be released without being cleared by Customs.

Gifts worth more than 45 euros are to be cleared by Customs and the usual import taxes are to be paid as for any other online purchase. 

Read more: Receiving gifts

Go to the Import Declaration Service


If you don’t wish to receive the consignment, you should not clear it. If the consignment is not cleared within 20 days, the consignment will be returned to the sender. In the case of ordered goods, inform the seller that you have cancelled your purchase.

Before the expiration of the storage time you may notify Posti that you refuse to receive the consignment and that you wish for it to be returned to the sender.


Restrictions

It is prohibited to acquire and receive oral tobacco (snus), chewing tobacco and nasal snus from outside Finland by mail or in any other corresponding way.

Read more: Ordering tobacco products online


Customs controls alcohol brought in by travellers from within the EU and can inspect such alcohol. Even when you can take the alcohol products with you after the inspection, the inspection may lead to tax consideration. As of 1 January 2017, the tax consideration will be performed by the Tax Administration. When necessary, the Tax Administration may contact you, and you have the responsibility to account for the purpose of use of the alcohol products even after the import.

According to section 103 of the Act on Excise Duty, Customs has the right to detain excise products if there is any ambiguity about for example the liability to pay taxes, taxability, application of excise regulations or the purpose of import, or if there is some other justified reason for detaining the goods.

Excise duty is levied on products imported for some other purpose than a private person’s personal use. As of 1 January 2017, the Tax Administration is responsible for the taxation. If Customs has detained excise products you have brought in, wait for the Tax Administration to contact you.

 


You may bring less than 10 kg of forest mushrooms and berries for personal use without sampling or measurement of radiation level.


You must first check the CITES restrictions on clams. For more information, go to the website of the Finnish Environment Institute.

For personal use you can bring in, without veterinary border control, no more than 20 kg of dead clams intended to be eaten. You can also bring in stones, but corals are subject to CITES restrictions.

Please note that it’s your responsibility to find out what restrictions and provisions apply in your country of destination. Finnish Customs cannot give advice on restrictions that apply in other countries.


Import Declaration Service

Ask the sender for an order confirmation, an invoice, a receipt or some other credible proof of the value of the goods. Please note! A bank statement or bank receipt is not sufficient proof of the value of the goods.


If you don’t wish to receive the consignment, you should not clear it. If the consignment is not cleared within 20 days, the consignment will be returned to the sender. In the case of ordered goods, inform the seller that you have cancelled your purchase.

Before the expiration of the storage time you may notify Posti that you refuse to receive the consignment and that you wish for it to be returned to the sender.


                            

Contact us
Customs Information Service, Private customers
Monday to Friday 8 am–4 pm

Contact Customs Information

The cost of a call from a landline or mobile phone subscription is 0 cents/min + local network charge/ standard mobile rate.
In car tax matters, kindly contact the Tax Administration (vero.fi)


Keywords

Help us improve our site content

We want to improve our service, which is why your feedback is valuable to us. If you have ideas on how our web services could be developed further or if you wish to give us feedback, please let us know.

Send feedback
Menu