Frequently asked questions

This is our FAQ page.

You can browse the most popular topics or write your question in the field below.


Ordering goods online

If you do not know or you cannot find out the contents of the postal consignment even from its sender, you can make a forwarding agreement with Posti, in which case Posti takes care of the customs clearance. Posti’s service is subject to a charge. You can contact Posti on 020 451 5900 or huolinta(at)posti.com.

Please note: Customs will not find out the contents of consignments at the request of customers.

Read more: The roles of Posti and Customs in online purchases


You can download games, computer games and music off the internet tax-free from any country you chose. They do not have to be cleared through customs either.


If you receive goods produced in Germany or goods cleared in Germany, then you do not have to pay any import taxes to Finnish Customs.

Note that goods you have ordered from Germany can be delivered from outside the EU. In that case, the goods have to be cleared through Customs, and taxes usually have to be paid. You will receive a message from the freight carrier, when the consignment has to be cleared through customs.

Remember also that Helgoland and Büsingen in Germany are not a part of EUs customs and fiscal territory.

If you order alcoholic beverages or tobacco products, please read the related instructions on our website.


A postal consignment with a notice of arrival sent by Posti

When you receive a notice of arrival of the subsequent delivery, call Customs on 0295 5206. Before calling, ensure that you have all the necessary details and documents on hand:

  • customs clearance number
  • order confirmation or invoice
  • arrival ID for a subsequent postal consignment. 

Customs clearance

If you receive a gift you have to ask the sender to clarify what the gift is and how much it is worth, so that Customs can define whether it is a gift that can be released without customs clearance.

Gifts worth more than 45 euros are to be cleared through Customs, and import taxes are levied on them as for any other online purchase. 

Read more: Clearing gifts through Customs

Go to the Import Declaration Service


If the combined value of the goods in a consignment does not exceed 22 euros or the consignment is a gift from a private individual and not worth more than 45 euros, you do not (with some exceptions) have to fill in a customs declaration or pay any taxes. You will need to send the following to Customs:

  • the order confirmation, or some other account stating the gift and its value
  • the arrival ID and your contact information

by email to lentoposti(at)tulli.fi for the parcel to be released. More information: The Customs website or the E-services telephone service, tel. +358 295 5206.


You can clear the consignment when you have received a notice of arrival from the freight carrier. The notice of arrival can also be sent to you electronically. The postal consignment can be cleared as soon as the following text appears in Posti’s item tracking service: "Delivery has arrived at the customs warehouse. You have to carry out customs clearance within 20 days of the arrival date.”


You can clear goods through customs in the following ways:

 1. Use the Customs Import Declaration Service

 2. Commission a forwarding company to clear your consignment through customs (subject to a charge). The import forwarding of postal consignments is handled by Posti. Further information on customs clearance

 3. You can clear a postal consignment at any customs office that handles postal clearances. Freight consignments can be cleared at the customs office closest to where the goods are. Take the notice of arrival with you as well as your order confirmation, or a receipt of your purchase and some official identification.


Customs control

Section 66 of the Tobacco Act provides for time limits on passenger imports of tobacco products and nicotine fluids from non-EEA countries. Similar time limits are implemented through alcohol legislation for restricting imports of alcoholic beverages by passenger on trips of short duration.

According to the government proposal for a Tobacco Act, time limits are implemented for preventing illegal trade in tobacco products, and for preventing the entry into the Finnish market of tobacco products that are in violation of the Tobacco Products Directive.

Customs supervises and controls arriving and departing goods and passenger traffic. Customs supervises compliance with time limits concerning imports of tobacco products and nicotine liquids in connection with other customs enforcement through passenger and goods control measures aimed at different forms of traffic.

Read more: Bringing back tobacco


No, they won’t.

The radiation from Customs’ x-ray scanners has no effect on either foodstuffs or film materials.

Read more: Customs control


No. Before the vehicle is scanned, the driver assures Customs in writing that there is no one in the vehicle. Nevertheless, the radiation dose received during a scan is so small as not to pose any danger to humans. A normal medical x-ray examination gives a higher radiation dose to a patient.

Customs does not under any circumstances scan people. Customs can order a person to undergo a bodily search that is performed in the form of an x-ray examination. The x-ray examination of a person is a medical procedure and is always undertaken under the supervision of a doctor.

Read more: Customs control

 


To carry out a customs inspection of a person does not require any evidence or suspicion of any offence. The selection is based on a risk assessment or other observation made by Customs.

According to a decision by the Parliamentary Ombudsman, stopping a person and discussing with him or her does not yet constitute a customs inspection.

Read more: Customs control

 


Travelling

The right to bring in personal medicines depend on whether you are bringing the medicines from another EU country or from outside the EU. There are separate regulations on bringing in medicines classified as narcotics.

Read more: Medicines


If retail packages of tobacco products do not bear the required health warning images in Finnish and Swedish, you are not allowed to bring more than 200 cigarettes to Finland even by paying taxes.

Read more: Bringing back tobacco


A private person is allowed to bring to Finland no more than a total of 1 000 grams of chewing tobacco, nasal snus and oral tobacco (snus) in one calendar day for personal use. The said products cannot be brought to the mainland as gifts. It is prohibited to acquire and receive chewing tobacco, nasal snus and oral tobacco from outside Finland by mail or in any other corresponding way.

To bring in tobacco products you must be aged 18 or over.

Read more: Bringing back tobacco


Section 66 of the Tobacco Act provides for time limits on passenger imports of tobacco products and nicotine fluids from non-EEA countries. Similar time limits are implemented through alcohol legislation for restricting imports of alcoholic beverages by passenger on trips of short duration.

According to the government proposal for a Tobacco Act, time limits are implemented for preventing illegal trade in tobacco products, and for preventing the entry into the Finnish market of tobacco products that are in violation of the Tobacco Products Directive.

Customs supervises and controls arriving and departing goods and passenger traffic. Customs supervises compliance with time limits concerning imports of tobacco products and nicotine liquids in connection with other customs enforcement through passenger and goods control measures aimed at different forms of traffic.

Read more: Bringing back tobacco


Åland

There are no quantitative restrictions on alcohol released for consumption (i.e. taxes have been paid).

Tax-free import allowances on alcohol bought from a tax-free shop are 1 litre of strong alcoholic beverages (over 22%) or 2 litres of other alcoholic beverages (max 22 %), 4 litres of still wine and 2 litres of beer.

Read more: Bringing alcohol from your trip


You are allowed to bring in two litres of beer free of tax from or to the Åland Islands. Otherwise, the same quantity limitations that apply to imports from outside the EU also apply to imports from Åland, as well as from the Canary Islands.

Read more: Bringing back alcohol

 


Moving to/from Finland

You may, if your permanent residence has been outside the customs and fiscal territory of the EU for a continuous period of at least 12 months before moving to Finland, and the other conditions for exemption from customs duties and value added tax are met.


You can bring in your removal goods to Finland free from customs duty and value added tax within 12 months after your move.

Read more: Moving to Finland from outside the EU customs and tax territory


If you are moving from outside the EU to Finland, your permanent residence will have to have been outside the customs and fiscal territory of the EU for a continuous period of at least 12 months, then you can be granted exemption from customs duties and value added tax if the other conditions are met.

If you are moving from outside the EU to another EU country, you will have to clear your removal goods through customs in that country. Then, if you move from that EU country to Finland, your move takes place within the EU and your removal goods will not have to be cleared in Finland.

Read more: Moving to Finland from outside the EU customs and tax territory


Gift consignments

If you receive a gift you have to ask the sender to clarify what the gift is and how much it is worth, so that Customs can define whether it is a gift that can be released without customs clearance.

Gifts worth more than 45 euros are to be cleared through Customs, and import taxes are levied on them as for any other online purchase. 

Read more: Clearing gifts through Customs

Go to the Import Declaration Service


If you don’t know or you can’t find out the contents of the postal consignment even from its sender, you can make a forwarding agreement with Posti, in which case Posti takes care of the customs clearance. The service is subject to charge. You can contact Posti on 020 451 5900 or huolinta(at)posti.com.

PLEASE NOTE. Customs will not find out the contents of consignments at the request of customers.

Read more: The roles of Posti and Customs in online purchases

 


If you don’t wish to receive the consignment, you should not clear it. If the consignment is not cleared within 20 days, the consignment will be returned to the sender. In the case of ordered goods, inform the seller that you have cancelled your purchase.

Before the expiration of the storage time you may notify Posti that you refuse to receive the consignment and that you wish for it to be returned to the sender.


Restrictions

Some snakes are restricted by CITES, thus liquor containing snakes cannot be brought in without the appropriate CITES permits.                    

More information from Finland’s environmental administration


It is prohibited to acquire and receive oral tobacco (snus), chewing tobacco and nasal snus from outside Finland by mail or in any other corresponding way.

Read more: Ordering tobacco products online


Customs controls alcohol brought in by travellers from within the EU and can inspect such alcohol. Even when you can take the alcohol products with you after the inspection, the inspection may lead to tax consideration. As of 1 January 2017, the tax consideration will be performed by the Tax Administration. When necessary, the Tax Administration may contact you, and you have the responsibility to account for the purpose of use of the alcohol products even after the import.

According to section 103 of the Act on Excise Duty, Customs has the right to detain excise products if there is any ambiguity about for example the liability to pay taxes, taxability, application of excise regulations or the purpose of import, or if there is some other justified reason for detaining the goods.

Excise duty is levied on products imported for some other purpose than a private person’s personal use. As of 1 January 2017, the Tax Administration is responsible for the taxation. If Customs has detained excise products you have brought in, wait for the Tax Administration to contact you.

 


You may bring less than 10 kg of forest mushrooms and berries for personal use without sampling or measurement of radiation level.


Import Declaration Service

A postal consignment with a notice of arrival sent by Posti

When you receive a notice of arrival of the subsequent delivery, call Customs on 0295 5206. Before calling, ensure that you have all the necessary details and documents on hand:

  • customs clearance number
  • order confirmation or invoice
  • arrival ID for a subsequent postal consignment. 

You can visit a customs office that handles postal clearances or you can commission a forwarding company to handle the consignment. The import forwarding of postal consignments is handled by Posti.


The freight carrier sends the notice of arrival to the consignee. You need the information on it when you submit the customs declaration. The postal consignment can be cleared as soon as the following text appears in Posti’s item tracking service: "Delivery has arrived at the customs warehouse. You have to carry out customs clearance within 20 days of the arrival date”. If you have not received a notice of arrival, contact the carrier if necessary.


                            

Contact us
Customs Information Service, Private customers
Monday to Friday 8 am–4 pm

Contact Customs Information

The cost of a call from a landline or mobile phone subscription is 0 cents/min + local network charge/ standard mobile rate.
In car tax matters, kindly contact the Tax Administration (vero.fi)

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