E-services’ user support (also the Åland declarations)
24/7 (message declaration support), Monday to Friday 8 am–4.15 pm (other e-services’ user support)
Private customer’s customs declaration
Mon–Fri 8 am–6 pm
You can ask for practical help in
- customs clearance
- submitting an export declaration or transit declaration
- using the Import Declaration Service for private persons
- using the Customs Clearance Service (when you declare, for example, animals or removal goods).
Contact Customs Information Mon–Fri 8 am–4.15 pm
Please have a look at the frequently asked questions.
If you have a question about the arrival of parcels, its contents or the handling fee, please contact Posti.