E-services’ user support (also the Åland declarations)
24/7 (message declaration support), Monday to Friday 8 am–4.15 pm (other e-services’ user support)
Transit follow-up
Mon–Fri 8 am–4 pm
You can ask about
- transit follow-up
- monitoring the discharge of the transit procedure
- supervision of unloading.
Message exchange technical support
Mon–Fri 7 am–6 pm
You can ask about
- message exchange
- technical message follow-up and technical customer testing
- technical problems related to declaration messages.
Consumer protection
Mon–Fri 8 am–4 pm
You can ask about
- consumer protection
- assignments to take samples of imported goods
- health and quality inspections of fruit and vegetables.
Requests to customers for statistical information on import and export customs declarations
tilastokysely.tuonti@tulli.fi (imports)
tilastokysely.vienti@tulli.fi (exports)
Send your answers to these addresses, if Customs has sent you an inspection request concerning information you provided. No advice is available at these addresses.