Which customer category suits our company?

You can choose the customer category that suits your company the best, according to how much business you have and by which services you use. If you only need Customs’ services occasionally, then the online declaration services might suit your needs the best. If you regularly lodge a large number of customs declarations, then an authorisation for simplification of customs procedures and message exchange, could be best suited for your company. For a company that wants to engage in a more extensive cooperation with Customs, the choice is Customs+.

What kind of company is a basic customer?

A typical basic customer of Customs is a company that only occasionally or seldom imports or exports goods and has a narrow product range in their customs declarations. The company does not have customs permits or authorisations for simplifications. Basic customers are also cash-customers and private persons who regularly conduct business with Customs.

We provide online declaration services free of charge to basic customers. Presently, you can lodge declarations regarding transit, export and import as well as entry and exit declarations in the online declaration services. We also provide free customer service by phone for basic customers.

What kind of company is a key customer?

Customs’ key customers are companies that have an established need for services and who regularly do business with Customs. The key customer group includes e.g. forwarding agencies and import, export, Intrastat, tax border and shipping due customers. Key customers usually have a Customs authorisation for comprehensive guarantee.

Key customers are given appropriate comprehensive service, which includes business advice when things change, authorisation services regarding simplifications and operator-free message exchange.

What kind of company is an AEO customer?

Authorised Economic Operator (AEO) is a worldwide project, which goal is to promote the security of international supply chains (AEOS). Within the EU this also includes the correctness of customs procedures (AEOC). The AEOC customer follows the quality of their own customs transactions by complying with the in-house control required by Customs.

What kind of company is a Customs+ customer?

The Customs+ status suits companies that are AEOC customers, but who want to engage in a more extensive cooperation with Customs. The aim is to even get difficult matters right the first time. A Customs+ customer has precedence when it comes to training sessions in Customs systems, as well as when piloting new functions and information systems.

An AEOC customer is accepted as a Customs+ customer, when the quality of the more extensive in-house control by the company has been verified by Customs. Customs confirms the status by publishing the company’s name on the Customs website.

Contact us
Customs Information Service, Business customers
Monday to Friday 8 am–4 pm

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