Customs cooperates closely with customers

Customs has an advisory committee for customer relations and six national customer cooperation groups that convene one to three times a year.

Companies that are invited to participate in the groups are also part of the customer cooperation networks of their own fields of activity. In the customer cooperation groups and networks, customers can discuss their requirements regarding customs transactions. Customers have access to information and can give feedback on the development of customs transactions and, for example, on the preparation of EU customs legislation. Customer cooperation groups discuss changes in the operating environment, and the effects of the changes are assessed together.

When necessary, Customs sets up a customer cooperation groups for the preparation of individual changes. Customs also has cooperation networks for import, export and special matters relating to the Åland Islands. 

Points to consider

The Customs Advisory Committee works as an information and cooperation forum between Customs and interest groups. The committee convenes 1–2 times a year. The chairman of the committee is Customs’ Director General Antti Hartikainen.

Member of the Advisory Committee:

  • Association of Automobile Importers in Finland
  • The Confederation of Finnish Industries EK
  • Finnish Food and Drink Industries’ Federation
  • Finnish Energy
  • Finpro
  • Finnish Commerce Federation
  • International chamber of Commerce (ICC Finland)
  • Finnish Chamber of Commerce
  • Health Product Wholesalers’ and Manufacturers’ Association of Finland
  • Finnish Forest Industries
  • The Federation of Brewing and Soft Drinks Industry
  • Finnish Grocery Trade Association
  • The Confederation of Finnish Construction Industries RT
  • Finnish Port Operators Association
  • Finnish Freight Forwarding and Logistics Association
  • Finnish Transport and Logistics SKAL
  • Shipbrokers Finland
  • Finnish Port Association
  • Finnish Association of Purchasing and Logistics LOGY
  • Finnish Shipowners’ Association
  • The Federation of Finnish Enterprises
  • The Association of Finnish Technical Traders
  • Technology Industries in Finland
  • Textile and Fashion Suppliers and Retailers Finland
  • Finnish Tobacco Industries’ Federation
  • Petroleum & Biofuels Association of Finland

The customer cooperation group on forwarding handles changes regarding the operating environment of the forwarding and the express freight fields as well as Customs’ field of activity, and the effects the changes have on customs activity. The aim is to take the customer’s view into account when developing customs services and the customs operation. The group meets twice a year. The chairman is Deputy Director-General Jarkko Saksa from Customs Foreign Trade and Taxation Department. The secretary is Annika Salokannel from the Customs Information Service.

Members:

  • Oy Beweship Ab
  • DHL Freight (Finland) Oy
  • Geodis Wilson Finland Oy
  • Greencarrier Freight Services Finland Oy
  • Nurminen Logistics Oyj
  • SA-TU Logistics Oy
  • Schenker Oy
  • Finnish Freight Forwarding and Logistics Association
  • TNT Finland Oy
  • Varova Oy

Meriliikenteen asiakasyhteistyöryhmän keskeisenä tehtävänä on vaikuttaa siihen, että EU:n tullilainsäädännön ja siihen liittyvät uudistukset toteutetaan Suomessa meriliikenteen toimijoiden ja Tullin kannalta mahdollisimman

The main task of the customer cooperating group on sea traffic is to contribute to the realisation of EU’s customs legislation and the related reforms in the most appropriate manner in Finland, regarding both sea traffic operators and Customs.

The cooperation group consists of the most important interest groups within sea traffic customs logistics and Customs’ experts. The group meets twice a year. Chairman of the group is Senior Customs Officer Olli Tuomisto from Customs Foreign Trade and Taxation and the secretary is Minnaleena Lehikoinen from the Customs Information Service.

Members:

  • Oy CMA CGM Finland
  • Containerships Oyj
  • DHL Global Forwarding (Finland) Oy
  • Finnlines Oyj
  • Finnsteve Oy Ab
  • Oy Kuehne + Nagel Ltd
  • Finnish Transport Agency
  • Maersk Finland Oy
  • Ab ME Group Oy Ltd
  • Oy M- Rauanheimo Ab
  • Oy MSC Finland Ab
  • Oy Niklashipping Ltd
  • Finnish Port Operators Association
  • Steveco Oy
  • Finnish Port Association
  • Team Lines Finland Oy
  • Unifeeder Finland

Members of the customer cooperation group on air traffic are representatives of airlines, GSA-companies and CHA-companies, among others. The group mainly informs on matters concerning air traffic and comes with ideas on development. The chairman of the group is Head of Airport Customs Mika Pitkäniemi and the secretary is Päivi Raukio from the Customs Information Service. The group meets twice a year.

Members:

  • Aeroflot-Russian Airlines
  • Agility Logistcs Oy Ab
  • Air France KLM Cargo
  • AOC – Airline Operators’ Committee Helsinki Airport
  • Blue1
  • DHL Global Forwarding (Finland) Oy
  • DSV Air & Sea Oy
  • Finnair Cargo Oy
  • Geodis Wilson
  • Kales Airline Services
  • Kuehne & Nagel Oy Ltd
  • Lufthansa Cargo Ag, Finland
  • Oy NordicGSA Ab
  • Service Sector Employers Palta
  • The Defence Forces
  • Servisair Finland Oy
  • Scanpartners
  • Schenker Oy
  • Finnish Freight Forwarding and Logistics Association
  • UPS SCS (Finland) Oy
  • Varova Oy
  • Waco Logistics Oy

The customer cooperation group on express freight companies consists of four express freight companies with their own flights to Finland. The main focus of the meetings is on informing about matters concerning the logistics chain and handling development ideas. The chairman of the group is Head of Airport Customs Mika Pitkäniemi and the secretary is Päivi Raukio from Customs Information Service. A representative from the Customs Electronic Service Centre (Spake) is also invited to the meetings. The group meets three times a year.

Members:

  • DHL Freight (Finland) Oy, DHL Express
  • Federal Express Corporation, Finland
  • TNT Finland Oy
  • United Parcel Services Oy

The main focus of the customer cooperation group on electronic transactions is on development ideas for electronic transactions, changes, implementations and services as well as the customers’ needs in connection to these. The customer cooperation group consists of software suppliers, message exchange operators, service providers, major customers in electronic transactions and interest groups as well as Customs experts in electronic transactions. The chairman is Customs Information Technology Manager Mira Holmroos, and secretary is Irene M. Lahtinen from the development group of the Customer Relations and Tax Collection Unit of Customs.

The group meets twice a year.

Members:

  • Capgemini Finland Oy
  • CGI Suomi Oy
  • DB Schenker Oy
  • Digia Oyj
  • Itella Information Oy
  • Samex Solutions Oy
  • TeliaSonera Finland Oyj
  • Tieto Oyj
  • UPM-Kymmene Oyj

The Åland Islands Customer cooperation group handles customs matters and other special matters relating to the tax border of the Åland Islands. The aim is to develop and create new forms of cooperation with operators within the trade community in the area.

The cooperation group meets twice a year. Chairman of the group is Senior Customs Officer Olli Tuomisto from Customs Foreign Trade and Taxation and the secretary is Regina Lindström from the Customs Information Service. In addition to the permanent members, different participants can be called to the meetings according to the type of matters at hand.

Members:

  • The Åland Chamber of commerce
  • Åland Post Ab
  • Transmar Ab
  • Mariehamns Parti Ab

Customers of Finnish Customs can join the customer cooperation network of their own field of activity. Customs asks its network customers to share new requirements, ideas and comments on matters under preparation. Customs also shares information on topical issues.

We also send memorandums on the meetings to network members, who do not themselves participate in the groups. Members can comment on matters that are being processed. The activity is open to those who have signed up for it, and the correspondence between Customs and the members is public to all network participants. To be a part of the network, contact the secretary.

Customer cooperation networks Secretaries Email address
forwarding Annika Salokannel annika.salokannel(at)tulli.fi
sea traffic Minnaleena Lehikoinen minnaleena.lehikoinen(at)tulli.fi
air traffic Päivi Raukio paivi.raukio(at)tulli.fi
international express freight Päivi Raukio paivi.raukio(at)tulli.fi
E-services Irene M. Lahtinen

irene.m.lahtinen(at)tulli.fi

import

Eero Kauranen

eero.kauranen(at)tulli.fi
export Minnaleena Lehikoinen minnaleena.lehikoinen(at)tulli.fi
Åland Islands Regina Lindström regina.lindstrom(at)tulli.fi

 


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