If you are notified that the consignment is being held at the storage facility because of an incorrect figure provided for the number of packages or the weight, you can get the goods released by filling in a new declaration with the correct details.  After this, you can apply to have the incorrect customs clearance decision revised in exchange of the corrected clearance. 

  • You should enclose an assurance from the warehouse keeper that the consignment could not be released based on the incorrect release decision.
  • Send a freely formulated application for invalidation of the incorrect customs clearance decision to kirjaamo(at)  Enclose both customs clearance decisions with your application, as well as the assurance from the warehouse keeper and a document stating the correct number of packages/kilos. Remember to provide your bank account number for the payment of the refund.

You can enquire about it by contacting the Customs registry office at kirjaamo(at) or 0295 527 000. The registry office will tell you when your application has been received by Customs, that is, the date when the application became pending.

When doing business with Customs you can pay customs duties, taxes and guarantees with these means of payment:

  • cash
  • cheque
  • Visa Debit/Credit
  • Visa Electron
  • Mastercard Debit/Credit
  • Maestro and
  • V Pay.

Observe that when using the Import Declaration Service, the import taxes can only be paid directly from your bank account. Credit card functions cannot be used.

If the customs clearance was done by an agent on your behalf, ask the agent for the customs clearance decision. If you did the customs clearance yourself using our Import Declaration Service, log in to the service using the same online banking ID.
As soon as you have agreed to the terms of use, the Front page opens and you can print out the customs clearance decision.

According to the terms of use of the Import Declaration Service, a private person is responsible for keeping a file of the customs clearance documents for the current year + for 3 years following the customs clearance, and businesses, in turn, for the current year + for 6 years following the customs clearance. You may be asked to show the documents to Customs.

The refund may not yet show on your bank account when you receive the decision, as it may take a few days for the funds to be transferred to your account.

You can apply for repayment of the import duties and taxes if, for example, you have cancelled the purchase and sent the goods back to the seller outside the EU or if the value of the goods was incorrectly declared.

Read more: Returns, repairs and replacements


Applications are processed in order of receipt. Applications for a revised decision that are sent in by private persons take about two months to process from the date when they become pending.
The processing time for applications sent by businesses is slightly longer: about four months from registering the case as pending.
If you haven’t received a decision within the average processing times, you can enquire about your case from the Customs registry office at kirjaamo(at) or 0295 527 000. Please try to avoid unnecessary queries, as they cause delays to the processing of the applications.

You can lodge an express claim if the customs invoice relating to the customs clearance decision has not yet been paid and there is at least seven days until the invoice is due. Only applications for lowering of the taxes can be processed as express claims. Applications involving requests for subsequent recovery and changes to the commodity code cannot be processed as express claims.

Read more: Express claims


Send the application for a revised decision to the Customs registry office by e-mail to kirjaamo(at) or by post to Finnish Customs, Applications for a revised import decision, P.O. Box 512, 00100 Helsinki.

You can apply using the following customs forms:

  • customs form 643s or 643r (application for repayment/remission of customs duty, in Finnish or Swedish)
  • 99s or 99r (Amendment notification leading to post-clearance recovery, in Finnish or Swedish. You can also apply for repayment using this form)


a free-form application containing the required or similar details as well as any other necessary information.

Read more:



Contact us
Customs Information Service, Private customers
Monday to Friday 8 am–4 pm

Contact Customs Information

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In car tax matters, kindly contact the Tax Administration (


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