Frequently asked questions

This is our FAQ page.
You can browse the most popular topics or write your question in the field below.

Import

You can enquire about it by contacting the Customs registry office at kirjaamo(at)tulli.fi or 0295 527 000. The registry office will tell you when your application has been received by Customs, that is, the date when the application became pending.


If the customs clearance was done by an agent on your behalf, ask the agent for the customs clearance decision. If you did the customs clearance yourself using our Import Declaration Service, log in to the service using the same online banking ID.
As soon as you have agreed to the terms of use, the Front page opens and you can print out the customs clearance decision.

According to the terms of use of the Import Declaration Service, a private person is responsible for keeping a file of the customs clearance documents for the current year + for 3 years following the customs clearance, and businesses, in turn, for the current year + for 6 years following the customs clearance. You may be asked to show the documents to Customs.


The refund may not yet show on your bank account when you receive the decision, as it may take a few days for the funds to be transferred to your account.


You can apply for repayment of the import duties and taxes if, for example, you have cancelled the purchase and sent the goods back to the seller outside the EU or if the value of the goods was incorrectly declared.

Read more: Returns, repairs and replacements

 


Applications are processed in order of receipt. Applications for a revised decision that are sent in by private persons take about two months to process from the date when they become pending.
The processing time for applications sent by businesses is slightly longer: about four months from registering the case as pending.
If you haven’t received a decision within the average processing times, you can enquire about your case from the Customs registry office at kirjaamo(at)tulli.fi or 0295 527 000. Please try to avoid unnecessary queries, as they cause delays to the processing of the applications.


You can lodge an express claim if the customs invoice relating to the customs clearance decision has not yet been paid and there is at least seven days until the invoice is due. Only applications for lowering of the taxes can be processed as express claims. Applications involving requests for subsequent recovery and changes to the commodity code cannot be processed as express claims.

Read more: Express claims

 


Send the application for a revised decision to the Customs registry office by e-mail to kirjaamo(at)tulli.fi or by post to Finnish Customs, Applications for a revised import decision, P.O. Box 512, 00100 Helsinki.

You can apply using the following customs forms:

  • customs form 643s or 643r (application for repayment/remission of customs duty, in Finnish or Swedish)
  • 99s or 99r (Amendment notification leading to post-clearance recovery, in Finnish or Swedish. You can also apply for repayment using this form)

or

a free-form application containing the required or similar details as well as any other necessary information.

Read more:

 


Statistics

Customs has occasionally published a review of Finland’s international trade indicating the shares of Finnish regions in the total export volume. You can download the latest review (only in Finnish) here.


Finnish Customs’ international trade statistics are published on the “International trade statistics” page. The page contains the latest statistical publications and reviews. The page also contains information on statistics compilation practices, the publication schedule for statistics, and complete statistical graphs. The chart page contains complete Excel charts on Finland’s imports and exports according to, for example, commodity group and country.

The detailed international trade statistics of Finnish Customs can be obtained from Uljas, the distribution system for international trade statistics. The database can be used free of charge and it does not require registration.


You can make a normal Intrastat declaration on such a consignment for the month from where the consignment is missing. Additional declarations do not substitute previously sent declarations, which means that a company can submit several declarations per month. Additional declarations can be made until mid-August of the year following the statistical reference year.


Companies do not need to register as Intrastat declarants themselves. If the threshold of the obligation to declare statistical data for imports is met, Customs notifies the company of this obligation. Similarly, Customs notifies companies of the obligation to provide data for exports.


Customs keeps track of the Community trade of companies obliged to provide information through VAT and statistics information. If the company’s total annual exports stay below the threshold value, Customs regards the company’s obligation to provide information as expired, and informs the company of this with a letter. In practice, this takes place in the spring based on the information of the entire preceding year.


Corrections of declarations can be made until mid-August of the year following the statistical reference year.


Transactions with Customs

Åland

There are no quantitative restrictions on alcohol released for consumption (i.e. taxes have been paid).

Tax-free import allowances on alcohol bought from a tax-free shop are 1 litre of strong alcoholic beverages (over 22%) or 2 litres of other alcoholic beverages (max 22 %), 4 litres of still wine and 2 litres of beer.

Read more: Bringing alcohol from your trip


You are allowed to bring in two litres of beer free of tax from or to the Åland Islands. Otherwise, the same quantity limitations that apply to imports from outside the EU also apply to imports from Åland, as well as from the Canary Islands.

Read more: Bringing back alcohol

 


Authorisations

Guarantees

When doing business with Customs you can pay customs duties, taxes and guarantees with these means of payment:

  • cash
  • cheque
  • Visa Debit/Credit
  • Visa Electron
  • Mastercard Debit/Credit
  • Maestro and
  • V Pay.

Observe that when using the Import Declaration Service, the import taxes can only be paid directly from your bank account. Credit card functions cannot be used.


Transport and warehousing

Electronic services

Import Declaration Service

Send the application for a revised decision to the Customs registry office by e-mail to kirjaamo(at)tulli.fi or by post to Finnish Customs, Applications for a revised import decision, P.O. Box 512, 00100 Helsinki.

You can apply using the following customs forms:

  • customs form 643s or 643r (application for repayment/remission of customs duty, in Finnish or Swedish)
  • 99s or 99r (Amendment notification leading to post-clearance recovery, in Finnish or Swedish. You can also apply for repayment using this form)

or

a free-form application containing the required or similar details as well as any other necessary information.

Read more:

 



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