Itinerary changes – Diversion request (IE323)

If a means of transport is not going to arrive in the Union with the original summary declaration and via the customs offices in the original itinerary, but via a customs office of another Member State, the carrier responsible for the means of transport must notify the intended customs office of entry of the diversion.

The purpose of the diversion request is that the trader will not be required to complete a new entry summary declaration and that customs administrations may use the particulars already provided.

The original intended customs office of entry will forward the risk information to the new actual customs office of entry so that the necessary supervising measures can be taken. 

The trader responsible for the means of transport must submit the usual other declarations for the goods to be unloaded at the new customs office of entry, in Finland a temporary storage declaration as well as a presentation notification.

Points to consider

The entry summary declaration (IE315) has been submitted to Finland

If the entry summary declaration (IE315) has been submitted to Finland and the changed customs office of first entry is not in any of the countries for which the customs offices have been declared as the ‘Next point of entry’, then the transport company submits a diversion request (IE323) to Finland with information on the actual point of entry of the vessel.

If the vessel arrives in Finland after the change in the itinerary, a Summary declaration (IE344) and Arrival notification and presentation (IE347) is submitted to Finland only for the goods to be unloaded there. The summary declaration must contain a reference to the MRN and the goods item numbers of the original Entry summary declaration (IE315).

The Entry summary declaration (IE315) has been submitted to another Member State, but the first point of entry is in Finland

If the Entry summary declaration (IE315) has been submitted to another Member State, and the next declared point of entry is not in Finland, then the Diversion request (IE323) is submitted to the country where the original entry summary declaration was submitted. The new first point of entry is declared with the diversion request.

A Summary declaration (IE344) and Arrival notification and presentation (IE347) is submitted to Finland only for the goods to be unloaded here. The summary declaration must contain a reference to the MRN and the goods item numbers of the original Arrival notification and presentation (IE347).


The first point of entry in the Entry summary declaration (IE315) submitted to Finland is changed to another customs office of entry in Finland

If the first point of entry in Finland declared in the Entry summary declaration (IE315) is changed to another Finnish customs office of entry, the entry summary declaration is corrected in regards to the first point of entry before the vessel arrives, so that the right information on the customs office of entry can be included in the Arrival notification (IE3470) and the Arrival notification and presentation (IE347).

The Entry summary declaration (IE315) has been submitted to another Member State, but the first customs office of entry in the declaration is Finland, and the vessel arrives directly in Finland

If the Entry summary declaration (IE315) has been submitted to another Member State, and the next declared customs office of entry is in Finland, then no Diversion request (IE323) is made. 

Upon arrival in Finland, a Summary declaration (IE344) and Arrival notification and presentation (IE347) is submitted to Finland only for the goods to be unloaded here. The MRN and the goods item numbers of the original Entry summary declaration (IE315) is entered as a reference in the summary declaration.

The Entry summary declaration (IE315) is submitted to Finland, but the vessel arrives in the Union directly to the following declared point of entry in another Member State

If the Entry summary declaration (IE315) is submitted to Finland, but the vessel arrives in the Union directly to the following declared point of entry in another Member State (e.g. Sweden), then the change in the itinerary is reported by email to the Electronic Service Centre: spake.arex(at)tulli.fi. The following header should be used in the message ‘AREX/itinerary change’. Apart from the itinerary change, the message must contain all the vessel’s MRNs of the Entry summary declarations (IE315) submitted to Finland.


If the service interruption is caused by a failure in an operator’s system outside Customs, the customer must contact the Electronic Service Centre by email: spake.arex(at)tulli.fi. The email must contain the MRN of the entry summary declaration (IE315) and the changed customs office of entry.

Customs sends the Diversion request (IE323) to the point of entry on behalf of the customer.

If the service interruption is caused by the Customs’ system, the transport operator sends the Diversion request (IE323) as soon as the interruption is over.


Itinerary changes are not declared in intra-EU traffic. The routing countries are not declared in a temporary storage declaration.