Customs clearance of a postal parcel after delivery

If an undeclared postal parcel has been delivered to your home address, you must clear the parcel afterwards by sending Customs a free-form request to clear the consignment.

With the request, please enclose the order confirmation or the invoice – as well as the certificate of origin (scanned), if applicable – and send it primarily to the e-mail address kirjaamo(at)

or to the address:

Finnish Customs
P.O. Box 512
00101 Helsinki

Always provide your personal identity code in full or your Business ID in the request.

Also provide the following details:

  • date of arrival of the consignment and whether it arrived by post or was delivered by courier
  • country of dispatch and country of origin of the goods
  • for determining the commodity code, a full goods description in Finnish and purpose of use of the goods.

When Customs has processed your request, you will be sent a customs clearance decision on the matter to the address you provided in your request. Your request will be processed in approximately 1–2 months. 

Points to consider

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Customs Information Service, Business customers
Monday to Friday 8 am–4 pm

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