Appointment service

You can do business with Customs by using electronic services or through simplified procedures at customs offices which no longer offer face-to-face customer service or which do so only once a week. For transactions where electronic services or alternative procedures cannot be used, Customs offers personal customer service appointments. You can reserve appointments from Monday to Friday during office hours, from 8 a.m. to 4.15 p.m.

You can reserve appointments for these transactions:

  • Confirmation of EUR.1 and A.TR. forms in urgent matters. (Non-urgent forms should be sent for confirmation by mail. Please refer to the contact information for postal addresses.)

  • Confirmation of T2L and T2LF forms
  • Confirmation of INF forms
  • Confirmation of ATA Carnets and NATO 302 forms
  • Export licences that require entries by customs officials
  • Entries to be added to wine certificates
  • Customs clearance of cars imported as removal goods by private persons from outside the Union
  • Starting or discharging a transit procedure (also applies to TIR Carnets)
  • Customs clearance of removal goods and pleasure craft imported by private individuals

We can offer personal customer service only in urgent cases. Such cases include situations where an original document cannot be confirmed through an alternative procedure and where subsequent confirmation is not allowed or possible.

Book an appointment with the regional mobile group.

When you reserve an appointment, please tell us what type of services you need, at which customs office you wish to conduct your business and at what time, and give us your contact details.

You should reserve your appointment at least two hours before you need customer service. If you need an appointment at 8 a.m. the following day, you should reserve it no later than at 2.15 p.m. the previous day.

Southwest Finland mobile group

Telephone 0295 527 167

Rauma and Pori
Satakunta mobile group

Telephone       0295 527 165

Vaasa and Kokkola
Ostrobothnia mobile group

Telephone 040 332 4607 (Vaasa)
Telephone 040 332 4604 (Kokkola)

Tampere and Jyväskylä
Pirkanmaa mobile group

Telephone 0295 527 163

Bay of Bothnia mobile group

Telephone 0295 527 162

Bay of Bothnia mobile group

Telephone 0295 527 161

Customs clearance and goods inspection group in Vuosaari, Helsinki

Telephone 040 332 1721

Hanko mobile group

Telephone 0295 527 002

Kotka mobile group
Telephone 040 332 5203


Contact us
Customs Information Service, Business customers
Monday to Friday 8 am–4 pm

Contact Customs Information

The cost of a call from a landline or mobile phone subscription is 0 cents/min + local network charge/ standard mobile rate.

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